Assistant Community Manager

Overview

Assist with leasing, resident relations, admin, and property operations.

Key Responsibilities

• yardi voyager
• rent cafe
• lease management
• rent collection
• work orders
• resident engagement

Tasks

-Issue and deliver notices such as: Violation Notice, Notice to End Tenancy, Notice to Enter, Notice of Renewals, by an approved method of service; and -Actively monitor deficiencies in suites and common areas and produce work orders as required in Yardi Voyager; -Perform the overall leasing and resident relations functions at the property, evaluating and monitoring metrics that include vacancy, sales, renewals, move-in, move-out, notices, etc.; -Provide feedback and recommendations to Community Manager on rental rates, promotions and overall market conditions with a view to maximizing revenue at the property; and -Ensure resident satisfaction and external contractors are compliant to work order requests; -Ensure that all outstanding debts are sent to collections following QuadReal procedures. -Organize resident engagement and retention events and activities at the property based on your target market, with a view to developing relationships with residents. -Complete rent collection, striving for zero arrears each month. Record all transactions in Yardi Voyager and deposit money in the bank. Monitor aged receivables report weekly for delinquency; -Coordinate reservations of elevators for move ins and move outs; -Enter work orders into Yardi for existing residents as necessary; and -Ensure timely and accurate completion and entry of all leasing documentation, including application forms, Tenancy Agreements, renewal agreements, and other supporting documentation using Yardi Voyager and Rent Cafe; -Professionally and courteously handle all inquiries, feedback, complaints or concerns; -Comply with regular fire and life safety standards including monthly testing and annual drills; and -Inspect all vacant suites weekly to ensure suites are in optimal condition for showings/appointments; -Ensure maintenance of office & kitchen supplies, document scanning, photocopying, etc. -Responsible for ensuring all property management policies, procedures, and operations are executed to QuadReal standards; -Administer any required Residential Tenancy Act province specific documents followed by processing all legal actions as per the provincial guidelines; and -Establish and maintain relationships with community organizations, including local businesses that may add value to the Resident experience or result in increased traffic to the property. -Assemble and provide move-in packages to new residents using Yardi Voyager and Rent Café; and -Assist with move in, annual, periodic and move out suite inspections, as required. -Serve all legal documentation pertaining to non-payment of rent and/or further landlord/resident process or litigation as directed and in compliance with Residential Tenancies Act; -Follow-up with residents after maintenance work to ensure job completion and satisfaction; -Facilitate the signing of all leases, schedules, assignments and addendum forms utilizing Yardi Voyager and Rent Cafe. -Educate residents on availability of Rent Cafe portal to enter service requests; -Conduct regular market surveys, analyzing competition and identifying market trends for the purpose of providing input and recommendations on pricing and strategy; -Provide administrative support as required, including preparation of notices and other resident correspondence, courier & mail handling, as well as maintain resident and contractor contact information in Yardi Voyager; and -Communicate and work with Community Manager to ensure suites are delivered on time and as promised, providing move-in inspections and new home orientation with new residents. -Ensure compliance with all legislation, including but not limited to: The Residential Tenancies Act, Labour Relations Act, Fire Code and Occupational Health and Safety Act; -Participate in the full leasing process; securing appointments to view the property and update/record activity in Yardi Voyager and Rent Café/CRM as applicable; -Conduct background checks, credit checks, and ensure timely notification is provided to all applicants of the application status; -Ensure all vendors and contractors comply with the established health and safety policy, and immediately report any infractions, hazardous conditions, or damaged equipment. -Maintain all resident information received in accordance with privacy rules and regulations. -Assist the Resident Services Manager with collection of delinquent rents; -Maintain a comprehensive knowledge of the property, including availability of suite types and layouts, common areas and amenities of the building, surrounding neighborhood and value-added services provided; -Conduct property tours and show available suites to prospective residents and ensure standards as per QuadReal’s leasing policy are met when engaging with prospective residents;

Requirements

• yardi
• ms office
• smartphone
• property management
• health safety
• 2+ years

What You Bring

-Knowledge of Yardi Voyager and MS Office preferred; and -Familiarity with smart phone and tablet technology. -Administrative and Property Management experience an asset; -Superior ability to develop and sustain cooperating working relationships with staff, contractors, the public, and especially residents; -Understand and adhere to QuadReal’s Health and Safety policy; -Two years relevant experience and post-secondary education preferred; -Strong attention to detail, problem-solving, and follow-up is required; -Ability to communicate with co-workers and supervisors effectively and professionally, both oral and written;

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About Quadreal Property Group

-Fuses in-house investment, development, and property management under one roof for agile, integrated projects. -Portfolio spans office towers, logistics hubs, shopping centres, and residential communities worldwide. -Hallmark projects blend global strategy with local character, reshaping cities while driving strong institutional returns.

Sector Specialisms

Security Clearance

-conduct background and credit checks on applicants and provide timely status notifications.