Smart Hands Technician II
Ies Communications
On-site data center support for equipment installation, maintenance, and troubleshooting.
2 days ago ago
$28 - $34
Junior (1-3 years)
Full Time
Memphis, TN
Onsite
Company Size
1,000 Employees
Service Specialisms
Communications
Technology Solutions
Networking
Security Systems
Data Services
Audio Visual Systems
Consulting
Project Management
Sector Specialisms
Construction
Data Center
Audio Visual
Security
Life Safety
WiFi
Distributed Antenna Systems (DAS)
Copper Infrastructure Solutions
Role
What you would be doing
server install
hardware troubleshoot
asset tracking
cable management
smart hands
device config
- Must promote the Company culture and mission to all employees, vendors, clients and business partners.
- Unboxing, racking, stacking, and physically installing servers, switches, and other data center equipment.
- Perform basic hardware troubleshooting, power cycling devices, and executing routine maintenance tasks on-site.
- Conducting physical inventory, verifying serial numbers, and taking digital photos of equipment for asset tracking purposes.
- Installing new hardware, replacing faulty components (like interface cards or disk drives), and assisting with initial device configurations under remote guidance.
- Following detailed instructions, safety guidelines, and change control processes.
- Running, labeling, testing, and managing network and power cables to ensure proper connectivity and organization.
- Acting as the physical presence (smart hands) for remote engineers, implementing their instructions to complete tasks that require on-site access.
What you bring
ccna
microsoft office
high school
data center
problem solving
communication
- CCNA, CompTIA A+, CompTIA Network+, or other networking certifications preferred
- Be able to work well with other people
- Willingness to learn and follow instructions in active (live) data center environments.
- Must have at least a High School diploma or GED equivalency
- Must be self-motivated, positive in approach, and professional
- Must meet Company minimum driving standards.
- Proficiency with Microsoft Office (Word, Excel and MS Project).
- Ability to lift and move equipment and work in a physical data center environment.
- Hands-on experience with IT hardware and the ability to handle equipment carefully and safely.
- Two or more years of experience working in a data center as an operations or smart hands technician.
- Basic understanding of fiber types and cable color codes is a plus.
- Must have proven problem-solving skills, critical thinking skills and the ability to effectively read and write.
- Ability to diagnose and resolve technical issues as they arise.
- Clear and concise communication skills to relay information to remote teams and clients.
- Must be able to travel within branch territory and/or regional territory as needed.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded with a vision to deliver top-tier communication solutions, IES Communications has rapidly expanded to become a leader in integrated communication systems.
- With a focus on providing high-quality design and installation services, IES Communications partners with clients across various industries to create customized, reliable solutions.
- The company offers cutting-edge technologies and services for commercial, residential, and industrial sectors, ensuring seamless communication networks.
- IES Communications has been involved in landmark projects, providing voice, data, video, and security integration across diverse environments.
- Notable for their ability to tackle complex and large-scale installations, the company has become a trusted provider for major infrastructure and utilities projects.
- From smart office solutions to large-scale industrial facilities, IES Communications’ expertise spans the full spectrum of integrated communication needs.
- Safety First
- Innovation
- Collaboration
- Customer-Centric
- Accountability
by 2030
Net Zero Target
Aims to achieve net zero emissions.
- Commitment to reducing environmental impact through sustainable solutions
- Focus on energy efficiency and waste reduction
- Implementation of green technologies across operations
- Commitment to building a diverse and inclusive workforce
- Continuous efforts to provide equal opportunity in hiring and career advancement
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