Multiquip Inc. manufactures and distributes equipment for construction, industrial, and residential sectors.
Provide technical support for construction equipment and generators.
4 days ago ago
$25 - $30
Junior (1-3 years), Intermediate (4-7 years)
Full Time
San Bernardino, CA
Field
Company Size
1,000 Employees
Service Specialisms
Construction services
Project Management
Engineering
Design
Technical Services
General Contractor
Sector Specialisms
Construction
Industrial
Telecom
Government
Aerospace
Entertainment
Oil and Gas Exploration
Role
Description
documentation
diagnosis
technical assistance
knowledge sharing
record keeping
customer interaction
Create and Share Documentation: Provide clear technical support materials, including reports and repair documentation, to help customers understand solutions.
Collaborate Across Teams: Work closely with internal teams to resolve issues and contribute to continuous improvement initiatives.
Positive Customer Interaction: Maintain a friendly, approachable attitude with both customers and team members, ensuring that all interactions are positive and productive.
Predict and Prevent Failures: Identify recurring problems and emerging trends, making proactive repair recommendations to prevent future issues.
Ensure Customer Satisfaction: Follow up with customers to ensure their problems are resolved, and their expectations are exceeded.
Diagnose Equipment Problems: Listen closely to customers' descriptions of issues, analyze troubleshooting codes, symptoms, and data to pinpoint causes of failures or potential issues.
Provide Expert Technical Assistance: Handle customer inquiries, troubleshooting requests, and provide solutions for mechanical, electrical, and hydraulic issues on MQ Power equipment.
Contribute to Knowledge Sharing: Research and document effective troubleshooting techniques, repair procedures, and solutions to expand our knowledge base and FAQ database.
Maintain Accurate Records: Document all interactions with customers, ensuring that all service issues and troubleshooting results are logged and organized.
Requirements
troubleshooting
electrical
diesel
3-5 years
associate’s
microsoft office
Self-motivated with the ability to manage multiple tasks and work independently.
Solid troubleshooting skills and the ability to diagnose complex issues based on various data sources.
Strong customer service skills, including effective telephone communication and problem-solving.
Experience with electrical troubleshooting, engine data analysis, and interpreting system codes.
3-5 years of hands-on electromechanical experience or related training.
Associate’s degree or equivalent from a technical school or two-year college.
Previous experience with diesel-powered generators is highly preferred
Ability to communicate technical information clearly, both in writing and verbally.
Proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with CRM or service tracking software.
Strong understanding of mechanical, electrical, and hydraulic systems, including the ability to read and interpret schematics and diagrams.
Benefits
Tuition Reimbursement up to $5,250 a year
Excellent Benefits Package for Full Time Employee that starts the 1st of the month after 30 days of hire date
Employee Assistance Program
Generous Paid Time Off - Accrue up to 4 weeks per year
Multiquip Inc. has been delivering reliable equipment to the construction industry for decades.
Supplies essential equipment across various sectors.
Key player in construction with heavy-duty machinery and portable power solutions.
Extensive product line includes generators, mixers, compaction equipment, and more.
Serves diverse projects from large-scale commercial to smaller residential developments.
Recognized for high-quality, durable equipment to meet tough job conditions.
Innovative offerings make them a trusted global source for contractors, focusing on performance and dependability.
Culture + Values
Environment + Sustainability
3.5 hr runtime
Zero-Emissions Concrete Mixer
The Mix-N-Go concrete mixer (MC3PBAT) operates on lithium-ion batteries, delivering a runtime of 3.5 hours on full load.
73% GHG savings
Hydrogen Fuel-Cell Generator
MQ H2G EarthSmart generator achieves 73% GHG savings (GREET model), displacing 900 gallons of diesel annually and eliminating 9.1 metric tons of CO₂.
900 gal diesel displaced
Annual Diesel Reduction
Hydrogen fuel-cell generator prototype displaces 900 gallons of diesel per year, significantly reducing fossil fuel reliance.
0 grams PM
Clean Air Compliance
Tier 4i-compliant generators with diesel particulate filters produce zero grams of PM per bhp-hr, capturing emissions previously emitted (0.07–0.015 gr/bhp-hr).
Introduced net-zero emissions light carts (Spotlight and Balloon) under MQ Zero range, offering dimming control, reduced noise, and low maintenance.
Southern California production facility uses 100% recycled water in wash area and full containment for spill control.
Partnered with Evotix in October 2023 to automate EHS processes, including digitized incident management, audits, and training, to reduce incidents and improve efficiency.