Operations Manager

Description

• Oversee day-to-day operations (in part or in whole over time) across a $20-50M P&L, driving growth, profitability, and operational excellence.
• Oversee warehouse operations to optimize inventory management, delivery logistics, and support for field teams.
• Serve as an escalation point for customer concerns and support the Director in strategic initiatives, financial planning, and department growth.
• Lead change initiatives and key projects that strengthen Encore’s operational foundation and customer relationships.
• Implement scalable systems and process improvements that enhance efficiency, technology adoption, and communication across departments.
• Evaluate and manage deficiency sales performance, ensuring adherence to metrics such as close rate, quoting cycle time, and pipeline management.
• Foster a culture of safety, accountability, and collaboration, building strong cross-functional relationships with Sales, HR, Service, and Operations teams.
• The way you coach and develop teammates to think like owners
• Lead and develop a team of 50-100 employees, including field, office, and warehouse staff; ensure strong leadership depth and succession planning.
• Establish, track, and drive KPIs for productivity, safety, service delivery, backlog integrity, cost control, and revenue/margin performance.
• Partner with Finance and Executive Leadership to align budgets, forecasts, and growth objectives across the region or division.

Requirements

Benefits

• Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
• Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
• Health and Wellness : Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
• Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
• Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Innovative Culture : We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow.
• Flexible Dress Code : Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.

Training + Development

Interview process

Visa Sponsorship

Security clearance