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Front Office Supervisor
Woodbury Corporation
Front Office Supervisor responsible for managing hotel front desk operations, ensuring guest satisfaction, staff training, and adherence to safety and security procedures.
15d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Lincoln, NE
Onsite
Company Size
1,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Commercial
Residential
Retail
Office
Industrial
Hotels
Multi-Family
Senior-Living
Role
What you would be doing
front desk operations
financial reports
staff training
guest service
hotel standards
dispute resolution
- Ensures all front desk shifts and night audit shifts are filled
- Responsible for continuous training/personal development, relating professional hospitality, technical skills and proactive approaches to solve guests or hotel concerns
- Maintains guest service as the driving philosophy of the hotel
- Settles all credit card, guest, and accounts receivable credit disputes
- Assists the Assistant General Manager/Front Office Manager in recognizing and correcting potential safety hazards (broken doors, fire hazards, etc.)
- Helps to maintain an organized work environment
- Ensures all call backs are being performed
- Produces accurate financial reports on time
- Assists in keeping all areas of the hotel clean
- Acts as manager on duty for hotel and manages front desk operations
- Ensures front desk staff is trained in and follows financial control procedures for cash, voucher, inventories and receivables
- Ensures proper procedures are followed concerning guest safety security boxes
- Ensures hotel standards and services contribute to the delivery of consistent guest service
- Develops added-value customer service programs
- Empowers front desk staff to deliver guest service by encouraging and rewarding responsive guest assistance
- Ensures front desk supplies are fully stocked
- Ensures all shift checklist are completed
- Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems
What you bring
guest service
professionalism
availability
time management
punctuality
guest satisfaction
- Personally demonstrates a commitment to guest service responding promptly to guests’ needs
- Maintains a professional appearance and demeanor in all situations dealing with fellow employees, guests and clients.
- Front Office Supervisor should remain highly visible and readily available for guest at all times
- Manages time effectively to accomplish all desired tasks, duties, and action plans
- Is punctual for all shifts and meetings
- Meets or exceeds hotel guest satisfaction measures. (GSS Scores)
- Understands, follows, and assists with policies and procedures for the hotel’s key control system
- Always demonstrates self-confidence, energy and enthusiasm
- Job can entail working nights, weekends and overnight shifts and Husker Game Day weekends
- Free uniforms
- Employee discounts
- Opportunity for advancement
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- hotel may perform background checks relating to professional hospitality, technical skills, and proactive approaches to solve guests or hotel concerns.
People also searched
Company
Overview
- Started as a construction firm and quickly grew into a leading player in infrastructure, engineering, and commercial development.
- Tackled high-profile, complex projects across multiple sectors, including residential, commercial, and public works.
- Renowned for expertise in building large-scale infrastructure projects such as bridges, roads, and utility systems.
- Made significant strides in renewable energy projects, helping communities transition to sustainable power sources.
- Maintained a solid financial foundation with decades of experience, consistently growing capabilities while delivering high-quality outcomes.
- Notable projects include the revitalization of key urban areas and the implementation of cutting-edge water management systems.
- Thrives in environments demanding creative problem-solving, engineering excellence, and managing multi-phase, multi-disciplinary projects.
- Integrity
- Accountability
- Collaboration
- Innovation
- Excellence
Net Zero by 2040
Emissions Target
The company aims to eliminate operational emissions entirely by 2040.
- They are committed to sustainability and environmental responsibility across their operations.
- They have implemented energy-efficient practices in building design and operations.
- They prioritize the use of renewable energy sources and sustainable building materials in projects.
- dedicated to fostering an inclusive and diverse work environment.
- have implemented strategies to improve gender diversity in leadership roles.
- specific gender-related statistics are not publicly available on their website or LinkedIn page.
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