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Customer Service Representative
Marking Services, Inc.
Provide customer service, sales support, order processing, and issue resolution for MSI.
1d ago
Junior (1-3 years)
Full Time
Meridian, ID
Office Full-Time
Company Size
269 Employees
Service Specialisms
Construction services
General Contractor
Engineering
Technical Services
Design
Sector Specialisms
Industrial Manufacturing
Process Chemical
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Role
What you would be doing
pricing management
product knowledge
customer support
order processing
issue resolution
data management
- Maintains understanding of MSI pricing, products, product usage and procedures. Provides product information to customers consistently emphasizing MSI’s value proposition.
- Upholds company standard by responding to customer’s inquiry in a timely manner.
- Creates and maintains complete and accurate customer information, files, and layouts.
- Responsible for problem resolution that meets and exceeds customer expectations.
- Proactively communicates with customer to ensure all commitments and obligations for the customer are met and/or exceeded throughout the project/order and provides ongoing support to ensure that needs are met.
- Provides exemplary customer service-- including researching customer request to provide quotes, process orders, request layouts and files, and retrieves any additional information to complete orders.
What you bring
organizational
multitasking
customer service
high school
ms office
problem solving
- Exhibit above average organizational skills, multitasking skills and can recognize and deal appropriately with priorities.
- Takes initiative and can handle multiple priorities at any given time.
- Minimum of 2-3 years prior customer service experience.
- High School Diploma or GED and/or equivalent experience.
- Proficient in MS office products. Solid Excel skills are preferred.
- Strong demonstrated competence in proactive problem solving.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Since 1988
Year Established
The company has grown from a two-person startup to a global operation since its founding.
Revenue $50M–$100M
Annual Revenue Range
The company consistently generates steady growth with projects ranging in scale.
ISO 9001 Certified
Quality Standard
The company adheres to ISO 9001 standards, ensuring consistent quality and process refinement.
- Globally expanding with offices across North America, Asia, the Middle East, and Australia.
- Transformed from computer-generated labeling to mobile asset-management solutions.
- Provides end-to-end engineered identification systems for sectors like industrial, commercial, marine/offshore, power generation, pharmaceutical, oil & gas, and infrastructure.
- Specializes in custom signage, pipe markers, valve tags, and smart labels.
- Offers full-service project support from planning through commissioning with in-house engineering, material take-offs, field surveys, and turnkey installation.
- Standout feature includes smart, chemically-resistant labels linking physical assets to real-time data via mobile scan capabilities.
- Operates a dual-division model—Contractor Services and Turnkey Services—tailored to project needs.
- Maintains a family-oriented, hands-on culture despite global reach and major industrial clientele.
- Integrity
- Innovation
- Customer Focus
- Collaboration
- Excellence
- Continuous Improvement
2050
Net Zero Target
The company has set a target to achieve net zero emissions by the year 2050.
- Commitment to sustainable practices in manufacturing processes.
- Reduction in carbon footprint through improved efficiency and waste management.
- Transitioning to renewable energy sources for production facilities.
- Ongoing efforts to minimize waste generation and optimize recycling processes.
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