Claims Coordinator

Description

• Monitor third-party program scoring and ensure compliance with service guidelines
• Maintain the office calendar by scheduling mold inspections, estimates, and other appointments
• Maintain detailed logs and organized digital/physical claim files
• Answer phones, greet visitors, and perform general front-office and administrative duties
• Review and verify claim accuracy prior to submission
• Enter customer and claim information into job tracking systems
• Receive and record all incoming jobs according to company and program requirements
• Provide clear, professional communication with customers and estimators
• Act as a liaison between project managers, insurance companies, third-party administrators, and customers

Requirements

• Must be able to pass a background screening (required every two years per program guidelines)
• Be willing to take incoming loss calls after regular business hours on a rotating schedule
• Proficient with computers; experience using restoration software such as DASH, Mitigate, or Xactware is a plus
• Must maintain an insurable driving record
• High attention to detail and accuracy
• Must be willing to answer after-hours loss calls on a rotating schedule
• Previous office or administrative experience required (restoration or insurance industry preferred)
• Strong communication, organization, and multitasking skills
• Ability to work independently and in a team environment

Benefits

• Vision insurance
• Paid time off
• Dental insurance
• Health insurance
• Opportunity for advancement
• Benefits package may include medical, dental, vision, 401(k), and paid time off
• Competitive hourly rate based on experience

Training + Development

Interview process

Visa Sponsorship

Security clearance