Program Manager

Description

• Help model and implement VCH’s shared leadership model, advocacy priorities, and other VCH management principles.
• Contribute to the management of budgets, contract compliance, and reporting requirements for relevant funding sources related to VCH's ICMS contracts.
• Provide coverage for staff on leave or during staffing vacancies.
• Participate in the VCH management team, departmental and organizational meetings, collaborative networks, as well as training opportunities and events, as needed.
• Ensure the collection and accuracy of all data necessary, across all databases and platforms, to meet all funding requirements, measure program outcomes for all of VCH's contracts and internal monitoring and evaluation.
• Actively participate in and provide leadership in the lease up of new PSH tenants, as part of the vacancy filling process.
• Provide ongoing support, accountability and evaluation for the Case Managers, including but not limited to coordinating the professional growth of the team, such as organizing professional development opportunities, creating spaces for guidance and debriefing, problem solving, etc.
• Provide evidence-based practices in service delivery in all areas of case management services in the areas of, but not limited to: independent living skills, housing stabilization, money management, community integration, employment, benefits establishment, and linkage to community providers for problematic substance use, primary and mental health care, and all other services needed to assist clients in reaching their treatment plan goals.
• Mediate and advocate to support tenants in obtaining and maintaining housing, health care benefits, entitlements, transportation, etc.
• Lead the team on implementing evidence-based practices such as: Housing First, Harm Reduction, Motivational Interviewing, and Trauma-Informed Care.
• Ensure tenant files are up to date with all file paperwork including but not limited to assessments, case notes, consents, individualized service plans, homeless/disability verifications, and overall general documentation.
• Research and develop relationships with community resources to address the needs of formerly chronically homeless individuals.
• Provide direct supervision and guide the daily work of the ICMS team members.

Requirements

• Effective communication with diverse groups of individuals, and those that have experienced trauma, as well as staff/subordinates.
• Experience and knowledge of Westside community and social services a plus.
• Ability to communicate through print: emails and letters.
• Ability and willingness to support with de-escalation, crisis response, and support to people who have experienced homelessness or chronic homelessness.
• Occasional coverage of the resident services crisis phone and ability to respond to in-person crises
• Bilingual Spanish-English preferred, but not required.
• Valid California Driver License, reliable vehicle and proof of insurance, or other mode of transportation to facilitate movement between sites.
• Minimum of four (4) of experience working with homeless individuals with substance abuse, mental health issues, and/or chronic health conditions.
• Minimum of three (3) years of experience in case management or related field; Bachelor’s degree in social science or related field, or equivalent work/lived experience, preferred.
• Ability to work independently.
• Experience providing counseling and/or case management, LA County ICMS model preferred.
• Must pass criminal background check.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance