Facilities Assistant

Description

As an ambassador of exceptional service, you will be the first point of contact for clients and visitors, ensuring every interaction reflects our commitment to quality and professionalism.

You will own the customer touchpoint journey, ensuring seamless service and a 5-star experience that exceeds expectations.

In this role, you will actively seek opportunities to improve onsite service delivery, implement new initiatives aligned with the ISS Global Strategy, and maintain strong relationships with stakeholders.

• Conduct site audits and identify opportunities to enhance service provision.
• Build strong relationships with clients and ISS employees, becoming a trusted partner.
• Act as the primary ambassador for workplace experience, delivering exceptional service at all times.
• Own and manage the customer touchpoint journey, ensuring user-centric concepts are implemented.
• Support events and handle client personal requests such as printing, mobile recharging, and presentations.
• Ensure all FOH KPIs are met and training for SOPs and compliance checks is completed regularly.
• Answer calls and enquiries professionally, redirecting as necessary and maintaining high standards of courtesy.
• Raise and manage helpdesk tickets for FOH tasks, collaborating with teams to close tasks promptly.

Requirements

We are seeking a Facilities Assistant to join our workplace experience team and play a pivotal role in shaping a vibrant, welcoming environment.

• Proficient in MS Office and comfortable working with systems.
• Excellent time management and ability to work independently or as part of a team.
• Understanding of Health & Safety requirements.
• Strong communication skills and high attention to detail.
• Previous experience in corporate, hospitality, or customer service environments.

Benefits

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

Training + Development

Interview process

Visa Sponsorship

Security clearance