Customer Support Specialist
Engrain
Provide technical support and assistance for Engrain's products to customers via multiple channels.
25 days ago ago
$52,000 - $58,000
Junior (1-3 years)
Full Time
Greenwood Village, CO
Office Full-Time
Company Size
51 Employees
Service Specialisms
Interactive mapping
Data visualization
Touchscreen kiosks
Asset intelligence
Leasing solutions
API & integrations
Sector Specialisms
Residential
Commercial
Role
What you would be doing
technical troubleshooting
quality assurance
issue tracking
remote support
product expertise
customer communication
- Technical troubleshooting: diagnose and resolve a wide range of issues, including hardware, software, and network problems.
- Quality assurance of delivered work: proofread, review functionality and design, and test technology prior to confirming resolution with clients.
- Track and monitor the technical issues and steps taken to resolve the issue to ensure timely resolution.
- Provide technical support, as well as remote troubleshooting that helps resolve hardware, software, and/or network issues.
- Serve as an expert across multiple products to promptly identify solutions for customer requests, routing tasks within project management software and across departments to ensure efficient and high-quality project execution.
- Product knowledge: become an expert on all of the company's products to effectively guide customers and identify solutions.
- Actively address customer inquiries, updates, and support issues via phone, email, and remote virtual meetings.
- Ensure end users’ software and hardware are performing and continue to perform correctly.
- Quality assurance: test and review a solution before confirming it with a client. This includes proofreading, checking functionality, and ensuring the final result is up to standard.
- Provide other assistance as needed in support of the company’s efforts to maintain strong, long-lasting, and mutually beneficial relationships with clients.
What you bring
crm
salesforce
zendesk
problem solving
communication
adaptability
- Familiarity with support software: proficiency with customer relationship management (CRM) and ticket management systems like Salesforce or Zendesk is a significant plus.
- Technical skills
- Interpersonal skills
- Adaptability: can learn new information quickly and adjust with new information. The tech landscape and product information can change quickly.
- Critical thinking and problem solving skills: analyze the customer's issue, ask the right questions, and think through a solution. This involves both technical troubleshooting and a general knack for figuring things out.
- Teamwork: can work independently, you will also need to collaborate with other departments, routing tasks, and working together to ensure a smooth resolution for the customer.
- Foundational skills
- Exceptional written and verbal communication skills: explain complex technical issues in a clear, concise, and easy-to-understand way. This includes strong written and verbal communication for interacting with customers via phone and email.
- Time management and organization skills: prioritize and manage your time effectively to ensure prompt resolution.
- Up to 12 weeks of paid parental leave
- Dog-friendly office
- On-site amenities include a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge
- Various health, dental, and vision insurance plans to choose from
- Annual reimbursement for learning & growth opportunities through our Grow450 program
- 401k match up to 4 percent
- Up to 18 days annually of PTO & 10 holidays per year
- Salary Disclosure for Colorado: annual salary of $52,000 - $58,000. Final offer amount is determined by factors including years and depth of candidate’s experience, certifications, and skill set alignment to the job requirements
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Technical Admin Jobs in Lakewood United StatesGeneral Admin & Support Jobs in Lakewood United StatesCustomer Service Jobs in Lakewood United StatesIT Support Jobs in Lakewood United StatesTechnical Admin Jobs in Denver United StatesGeneral Admin & Support Jobs in Denver United StatesCustomer Service Jobs in Denver United StatesIT Support Jobs in Denver United States
Company
Overview
- Focused on transforming property management through cutting-edge technology.
- Specializes in developing user-friendly, customizable property management software.
- Provides tools to streamline leasing, marketing, and operations for real estate teams.
- Creates digital experiences that enhance property management workflows.
- Integrates software seamlessly with real estate data to optimize decision-making.
- Focuses on bringing innovation to both residential and commercial real estate sectors.
- Solutions are widely adopted across the property management industry for enhanced efficiency.
- Stands out for offering personalized solutions tailored to client needs.
- Innovative mindset
- Customer-focused solutions
- Collaborative environment
- Data-driven decision making
- Commitment to excellence
- Integrity in all actions
- Adaptability to change
Net-zero by 2050
Carbon Emissions Goal
Aim to achieve net-zero emissions by the year 2050.
- Committed to sustainability through energy-efficient solutions and resource optimization.
- Product designs help reduce environmental impact through better building management and performance tracking.
- Utilizes cloud-based infrastructure to reduce physical resource consumption and improve efficiency.
- Supports a culture of inclusivity with diverse leadership and workforce representation.
- Actively recruits from underrepresented groups to ensure a balanced team composition.
- Emphasizes equal opportunity for career growth and advancement for all employees.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio