Customer Quality Program Manager

response times, and implement initiatives that drive customer loyalty.

Design, launch, and maintain a comprehensive customer quality framework, including

The Corporate Customer Quality Program Manager will oversee the development and

standardizes best practices across multiple sites, manages customer audits and inspections,

Partner with Sales and Product Engineering to capture customer feedback, accelerate

Conduct regular analysis of customer satisfaction metrics, identifying opportunities

Establish consistent RMA and root cause analysis procedures, ensuring lessons

Travel up to 50% to meet business and customer needs.

Participate in industry benchmarking, knowledge-sharing forums, and continuous

execution of a global customer quality program, with a focus on product safety, reliability,

innovative solutions, and develop automated dashboards for internal and customer-

Manage external failure costs, budget targets, and reporting on quality performance.

Oversee and refine inspection and monitoring processes, including in-process checks,

Provide training and mentorship to quality teams, strengthening organizational

and develops programs for benchmarking and customer experience excellence.

Build strategic relationships with customers, including on-site visits and shadowing to

pre-shipment inspections, and container loading verification.

Build and deploy a customer experience and quality maturity roadmap across all

Respond to field quality issues and lead structured problem-solving and corrective

root cause analysis, and enhanced customer satisfaction. This role is responsible for driving

reducing carbon emissions.

Collaborate with Product Design, Manufacturing, and IT to reduce defects, introduce

Lead cross-functional and cross-site collaboration to implement quality initiatives.

relationship management preferred.

Ability to balance strategic vision with tactical execution.

Lean Six Sigma Green or Black Belt preferred.

Proven leadership skills with experience managing and developing diverse teams.

Adaptability under changing priorities and time-sensitive deadlines.

ASQ CQE certification desirable.

Experienced in leading change initiatives and influencing stakeholders.

Minimum 5 years in quality management or quality engineering roles.

better understand customer perspectives.

At least 7 years in a quality or customer-facing function, with direct customer

Benchmark against leading practices both within and outside the industry.

Bachelor’s degree in Engineering or equivalent experience required.

Minimum 3 years of project management experience leading large-scale, cross-

Strong listener, effective communicator, and servant-leader approach.

Demonstrated success in managing customer-facing relationships and delivering

Experience in solar/PV manufacturing preferred but not required.

Customer-focused mindset with a vision for continuous improvement.

Highly organized with strong planning abilities.

Excellent facilitation, presentation, and communication skills.• Proficiency in Minitab, Microsoft Office Suite, Power BI, and ERP systems.

Strong analytical and problem-solving capabilities.

Ability to work collaboratively in cross-functional teams and resolve conflicts

Skilled in negotiation, influence, and conflict resolution.

training/development programs.

Paid Time Off: Generous vacation, sick leave, and paid holidays.

Health & Wellness: Comprehensive medical, dental, and vision insurance plans.

Incentives & Rewards: Annual performance bonus eligibility and recognition

Work-Life Balance: Flexible scheduling and hybrid/remote work options where

Financial Security: 401(k) with employer match and company-paid life insurance.

Employee Support: Employee Assistance Program (EAP) offering confidential

counseling and support services.

Professional Growth: Tuition assistance, certification reimbursement, and ongoing