Licensed Transaction Coordinator (Temporary) - Los Angeles

Description

• Ensure all contractual deadlines are met; alert all parties when a deadline is at risk; and proactively mitigate that risk when within your control to facilitate an on-time closing.
• With agent oversight, you'll manage a high volume (process 30-50 deals per month on average during busy months) while maintaining quick response times and proactive follow-up.
• Minimize clients' stress by expertly guiding them through the closing process and promptly responding to their questions.
• You’ll proactively support multiple agents, building relationships to understand their working style and take care of our clients at every step in the home-buying and selling experience.
• Coordinate property access for inspectors, appraisers, and other vendors.
• Manage all paperwork related to the transaction. Draft addenda as needed, process disclosures and ensure our file is complete.
• Drive agent and client satisfaction by providing support that meets our gold standard of service excellence.
• You'll take the lead role in coordinating real estate deals, working with agents to orchestrate the details between clients, cooperating agents, lenders, closing companies, and other parties to ensure every detail comes together seamlessly from contract to close.
• Work in a fast-paced environment while juggling multiple priorities while using your market knowledge and our custom-designed tools to inform clients about activities related to listing their home.

Requirements

• Proficient in basic technologies (internet search, customer relationship tools) and the aptitude to learn new technologies (Google suite, Redfin proprietary tools).
• Experience juggling multiple priorities in a fast-paced environment.
• This is a fully remote position that may be performed from an approved remote work location within the United States. However, you may still be required to travel to team or work events as requested by your manager and must comply with Redfin's remote work policy. This typically does not exceed more than one required day per month, but it is at the manager's discretion.
• Calm demeanor when resolving issues and communicating with agents and clients.
• Experience using email and phone to communicate with clients and other parties required.
• One year of customer service experience is required.
• Excellent attention to detail, organizational and interpersonal skills.
• One year of real estate experience, extensive contractual and disclosure knowledge and an understanding of the multi-faceted lifecycle (contingencies, settlement, lending) of closing a real estate transaction is required.
• Strong sense of accountability for the agent and client experience.
• Clear and concise verbal and written communication.

Benefits

• A competitive hourly wage.
• This position is temporary/seasonal. We anticipate the temporary services will be needed for approximately 6 months, however, there is no predetermined or guaranteed length of employment.
• The opportunity to be part of a dynamic, supportive team in the fast-evolving real estate industry.
• REALTOR association (where applicable), MLS dues, and state license fees reimbursed.
• Comprehensive training and support to ensure you are well-equipped to succeed in your role.

Training + Development

Interview process

Visa Sponsorship

Security clearance