Helpdesk Administrator

Description

• Take reasonable care for your health and safety and that of others at work.
• Manage access arrangements to Kent County Council buildings.
• Raise remedial jobs and maintain filing systems.
• Generate accurate data for detailed monthly reports integrated into Skanska client reports.
• Assist in producing monthly reports as required by General Manager.
• Monitor outstanding job sheets and produce backlog reports to keep CAFM up to date.
• Run reports on outstanding reactive and remedial tasks.
• Manage the CAFM system (e.g., Concept) daily to meet contractual Service Level Agreements (SLAs).
• Liaise proactively with Technical Staff, Supervisors, Managers, and Building Users to ensure timely communication.
• Provide administrative support across H&S, Maintenance, Projects, Finance, Quality, and Compliance functions.
• Handle Helpdesk calls via Cisco phone system efficiently.

Requirements

• Strong organisational skills and ability to multitask effectively.
• High attention to detail with clear communication skills.
• Experience in roles requiring high-volume data input.
• Ability to build trust and manage workload efficiently.
• Proven team contributor with a flexible approach to tasks.
• Ability to work under pressure in customer service environments.
• Willingness to learn and develop professionally.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance