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CUSTOMER PROCESSING SPECIALIST
Patio Enclosures By Great Day Improvements
Facilitator between the company and customers, handling questions and problems, and ensuring communication throughout the project
18d ago
$19 - $19
Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Albany, NY
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Construction services
Design
Installation
Project Management
Custom Manufacturing
Technical Services
Sector Specialisms
Residential
Home Improvement
Sunrooms and Enclosures
Windows and Doors
Bath and Kitchen Remodeling
Roofing
Gutters and Siding
Outdoor Living Spaces
Role
What you would be doing
customer contact
issue resolution
progress updates
jump execution
call log maintenance
- Main point of contact for the customer in handling a question or problem
- Facilitate customer resolutions by bringing together the appropriate GDI personnel
- Keep the customer updated with timely and frequent information about progress on the project
- Execution of the "JUMP" program to ensure customer communication is maintained throughout the project
- Maintain Customer Call Log
What you bring
customer service
resolution
execution
- Net score 90% or better in communication on customer service survey
- Customer resolutions within 24 hours or less
- JUMP program executed 100%
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- 90% or better net score in communication on customer service survey, great business sense and judgement
Company
Overview
30 Years
Industry Leadership
The company has been transforming outdoor spaces with superior craftsmanship and innovative designs.
- A leader in creating custom outdoor living spaces with a focus on beauty and functionality.
- Offers tailored solutions for sunrooms, screen rooms, and patios that adapt to diverse needs and climates.
- Known for high-quality materials that ensure durability and energy efficiency in all projects.
- Expanding services to both residential and commercial markets to address a wide range of space needs.
- Designs and constructs custom enclosures that seamlessly blend with existing structures, enhancing property value.
- Provides personalized customer service with a commitment to meeting individual preferences and budgets.
- Continues to grow, renowned for turning ordinary outdoor areas into exceptional living spaces.
- We focus on providing the highest quality products and services.
- We are committed to continuously improving and innovating.
- We emphasize a strong customer-centric mentality.
- We foster a collaborative work environment where everyone’s contributions are valued.
- We prioritize creating a safe, friendly, and supportive environment for our team and customers.
Net zero 2030
Carbon footprint target
The company is dedicated to achieving net zero carbon emissions by the year 2030, demonstrating a strong commitment to sustainability and environmental stewardship.
- Our goal is to reduce environmental impact through sustainable product offerings.
- We are committed to minimizing waste and increasing recycling across operations.
- Our products are designed for energy efficiency, helping customers lower their energy consumption.
- We are dedicated to fostering an inclusive and diverse workforce.
- We aim to create an environment where employees of all backgrounds feel valued and respected.
- We promote equal opportunity for all employees in recruitment, hiring, and career advancement.
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