Community Manager (New Construction Lease Up)

Description

• Responsible for all personnel issues on the community by following the MORGAN standard. This includes but is not limited to the following:
• Supervise, with the assistance of Lead Maintenance, the service team of the community. These duties include but are not limited to the following:
• Collect rent in a timely basis per the lease contract.
• Monitor the timely completion of all service requests.
• Create, maintain and encourage excellent resident relations. This includes but is not limited to the following:
• Require all Team Members to be professional and friendly to the residents while adhering to MORGAN’s standards of non-fraternization.
• Identify and direct the Lead Maintenance to schedule projects; such as filter change, power washing etc.
• Monitor and perform annual inspections that are required by the City, County or State.
• Adhere to all Fair Housing laws.
• Will need to perform the following physical activities (50% to 100%). Example: Bend/stoop/squat/kneel Perform routine office duties such as filing into high and low cabinets; picking up debris on community. Climb stairs Inspect and show community by accessing upper floor apartments. Push or pull Inspect and show community. Reach above shoulders Store supplies, inspect community. Grasp/grip/turning and finger dexterity Typing, writing, handle packages and supplies.
• Manage the day to day operations of the community to achieve the highest level of professionalism by all Team Members in the office and on the community. These duties include but are not limited to the following:
• Drive qualified traffic to the community.
• Manage accounts payable processing in a timely and prudent manner.
• Provide additional financial information to owners and/or MORGAN senior management team.
• Ensure required training is completed by all team members.
• Prepare monthly financials as directed by the Regional Property Manager.
• Adhere to the Community budget and report variances.
• Ensure all team members comply with MORGAN’s dress code.
• Perform all Essential Job Functions on the Assistant Manager and Leasing Consultant Job Descriptions as business dictates.
• Promptly attend to, and resolve when necessary, resident comments, concerns and/or complaints.
• Operate the office in a professional, clean, uncluttered and well-staffed manner.
• Responsible to recruit, interview, hire, and counsel, promote and terminate Team Members with the assistance of the Regional Property Manager, Human Resources and the Senior Vice President.
• Meet daily with Lead Maintenance.
• Supervise, with the assistance of the Lead Maintenance, the Service Team Members.
• Manage and monitor all rental collection on the community. These include but are not limited to the following:
• Maintain and manage the financial responsibilities on the community. These include but are not limited to the following:
• Manage, create and monitor the marketing of the community. This includes but is not limited to the following:
• Comply with all training requirements set forth for this position.
• Keep all required permits for operating the community such as; pool, spa, elevator, sign etc. current.
• Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook.
• Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard.
• Maintain and/or create a resident renewal program.
• Ensure the proper legal notices are given and deadlines are met concerning late notices/fees, eviction, and court hearings, etc.
• Assess the move out condition of apartments to prepare the final account statement.
• Supervise the Office Team Members.
• Deposit checks (and/or scan checks) and post entries to resident ledgers in OneSite.
• Provide marketing ideas and a fresh approach to achieve the goals set by the budget, Regional Property Manager, marketing team and/or owner.
• Create a sense of community with the residents and the community.
• Prepare and submit annual budget data to the Regional Property Manager.
• Monitor daily work and professional growth of all Team Members.
• Ensure compliance with Community Policies and lease agreements.
• Complete meaningful annual performance reviews with all team members.
• Schedule and monitor vacation, holidays and sick time for Team Members on the community.

Requirements

• Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects.
• Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example – apartment immediately during or after turnover. Team Member must wear Personal Protective Equipment (N-95 Mask), rubber gloves and eye protection, when necessary.
• Frequent need (33%-50%) to see things clearly beyond arm’s reach.
• Know the community’s market which includes nearby businesses and retail, hiring trends, new construction and any other aspects of the sub-market and overall market that could impact occupancy and/or income.
• Will need to be on feet (33% to 100%).
• Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence.
• Frequent need (33%-50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities.
• Constant need to be indoors (100%).
• Ability to read, write and understand English.
• Occasional need (1%-33%) to respond to after hour emergencies.
• Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc.
• Must have a valid driver’s license, insurance and car registration if driving for business purposes.
• Lifting/carrying (supplies, replacement parts, ladders, etc.). Over 50 lbs Rare need (less than 1%) Between 10 - 25 lbs Occasional need (1% to 33%) Less than 10 lbs Frequent need (33% to 100%)
• Frequently outdoors (33% to 50%) during all weather conditions.

Benefits

• 401K (Traditional & Roth) with Company Match
• Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
• Long-Term Disability Insurance
• Employee Assistance Program
• Health Savings Account
• Low-cost Medical, Dental, Vision
• Voluntary Life Insurance
• Leasing commissions, Renewal commissions, and Quarterly Bonus Program
• Referral Bonus Program
• Paid Time Off plans including:
• Company Paid Short-Term Disability Insurance
• Holiday Schedule
• Floating Holiday
• Company Paid Life Insurance
• Advancement opportunities
• Bereavement Leave

Training + Development

Interview process

Visa Sponsorship

Security clearance