Customer Success Manager

The ideal candidate will be a trusted advisor to our customers, deeply understanding their business needs and proactively identifying opportunities to enhance value through our platform.

• Own the Relationship: Be the trusted point of contact, building strong stakeholder relationships and leading strategic customer engagements.
• Collaborate Internally: Work cross-functionally to ensure seamless service delivery and champion the customer voice.
• Be the Expert: Develop deep expertise in the EDGE Industrial platform and its underlying IoT technologies.
• Share Insights: Work with the appointed Customer Delivery Analyst to coordinate reporting, present performance data, and provide feedback to improve outcomes.
• Drive Growth: Lead renewals, retention, and identify opportunities to expand account value through up-sell and cross-sell.
• Enable Customers: Run onboarding and training to maximise platform adoption and customer confidence.
• Deliver Success: Ensure all contracted services are delivered smoothly and meet customer expectations.

• Strong commercial acumen with a track record of growing customer accounts.
• Comfortable working in a fast-paced, evolving environment with a high degree of autonomy.
• Experience working with transport, logistics, or industrial customers is a plus.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to understand and explain technical concepts to non-technical audiences.
• Proven experience in Customer Success, Account Management, or Client Services, ideally within SaaS, IoT, and/or property sectors.

• Hybrid working conditions (3:2)
• Competitive salary and benefits including Mental Health Leave, and Health insurance.
• Career growth opportunities with senior leadership exposure