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Représentant de l’expérience client (à contrat) - Customer Experience Representative (Contract position)
Bgo
First point of contact handling tenant relations, leasing support and admin tasks.
10d ago
Expert & Leadership (13+ years)
Contractor
Montreal, Quebec, Canada
Office Full-Time
Company Size
1,300 Employees
Service Specialisms
Consulting
Project Management
Design
Engineering
Technical Services
Sector Specialisms
Office
Industrial
Multi-Residential
Retail
Hospitality
Role
What you would be doing
access monitoring
lease inquiry
maintenance coordination
inbox management
lead database
yardi verification
- Surveiller l'accès aux immeubles et aider à la gestion des visiteurs.
- Répondez aux demandes de location par téléphone, par courriel et en personne.
- Greet and assist residents, prospective tenants, and visitors with professionalism.
- Coordonner les demandes d'entretien et le suivi pour assurer une résolution rapide.
- Respond to leasing inquiries via phone, email, and in-person interactions.
- Manage building inboxes and ensure that emails are properly dispatched.
- Handle tenant inquiries, complaints, and service requests, ensuring prompt resolution.
- Gérez les boîtes de réception des immeubles et assurez-vous que les courriels sont correctement envoyés.
- Coordinate maintenance requests and follow up to ensure timely resolution.
- Accueillir et aider les résidents, les locataires potentiels et les visiteurs avec professionnalisme.
- Coordinate communication between tenants and property management.
- Tenir des registres de la correspondance des locataires et envoyer des rapports quotidiens.
- Assign locker to residents and process documentation.
- Monitor building access and assist with visitor management.
- Attribuer le casier aux résidents et traiter la documentation.
- Provide general leasing information.
- Support the property management team with general office tasks.
- Coordonner la communication entre les locataires et la gestion immobilière.
- Maintain a database of leads and follow up to support leasing efforts.
- Tenir à jour une base de données de pistes et faire un suivi pour soutenir les efforts de location.
- Cross check our property management software (Yardi) to ensure first months rent payment prior to giving keys to new residents.
- Maintain records of tenant correspondence, and send out daily reports.
What you bring
bilingual
microsoft office
yardi
communication
customer service
multitasking
- Strong communication and interpersonal skills.
- Ability to multitask and manage a high volume of inquiries efficiently.
- Bilingue en anglais et en français est un avantage.
- Maîtrise de Microsoft Office et des logiciels de gestion immobilière (un atout).
- Soutenir l'équipe de gestion immobilière dans les tâches générales de bureau.
- Bilingual in English and French is an advantage.
- Vérifiez notre logiciel de gestion immobilière (Yardi) pour vous assurer du paiement des premiers mois de loyer avant de remettre les clés aux nouveaux résidents.
- Capacité à effectuer plusieurs tâches à la fois et à gérer efficacement un grand nombre de demandes.
- Expérience antérieure en service à la clientèle, en réception ou en gestion immobilière de préférence.
- Fournissez des renseignements généraux sur la location.
- Traiter les demandes de renseignements, les plaintes et les demandes de service des locataires, en assurant une résolution rapide.
- Previous experience in customer service, reception, or property management preferred.
- Solides compétences en communication et en relations interpersonnelles.
- Proficiency in Microsoft Office and property management software (an asset).
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$86B Assets
Global Asset Management
Manages approximately $86 billion in assets across multiple real estate sectors worldwide.
25M sq ft
Industrial Space Managed
Oversees over 25 million square feet of Canadian industrial space.
11,500+ Units
Residential Management
Manages over 11,500 residential units rooted in a century-old legacy.
- Blends Canadian and American real estate legacies into a united powerhouse.
- Operates a global lending platform offering real estate debt solutions alongside investment and property-management services.
- Develops focused investment vehicles tailored to regional markets.
- Maintains deep local expertise with offices in 13 countries, enabling nuanced market entry and execution in primary and secondary real estate markets.
- Launched specialized units like BGO Cold Chain to unlock niche markets, such as modern cold-storage infrastructure for food-supply resilience.
- Part of Sun Life’s alternative asset arm, it leverages SLC Management’s platform to scale co-investment and strategic-capital partnerships.
234,061 sq ft
Net-Zero Industrial Building
Delivered Ontario’s first all-electric, net-zero speculative industrial building with 500 kW rooftop solar and all-electric HVAC, cutting CO₂ emissions by ~2,151 tons over 10 years while reducing operating costs by 59%.
2023 Five-Star Rating
GRESB Assessment
Two investment strategies received five-star ratings in the 2023 GRESB assessment, with all strategies scoring 100% on social and governance indicators.
72% Reduction
Scope 1 & 2 GHG Intensity
Interim target for a 72% reduction in greenhouse gas intensity for Scope 1 & 2 emissions by 2030.
2,151 tons CO₂
CO₂ Emissions Reduction
Achieved a reduction of ~2,151 tons of CO₂ over 10 years through energy-efficient design and renewable energy integration.
- Committed to achieving Net Zero greenhouse gas emissions by 2050 (or sooner) across all assets under management through the Net-Zero Asset Managers initiative.
- Established proprietary Global Net Zero Framework to set interim targets, drive deep retrofits, lower-carbon development, renewable energy, prop-tech, and offsets.
- Corporate operations carbon neutral since 2014 via renewable energy credits and quality carbon offsets, extended globally toward 2050 goal.
- Climate strategy based on three pillars: energy efficiency and electrification; renewable energy; and carbon offsets limited to ≤10% of emissions.
- Achieved a 20% reduction in Scope 3 emissions since 2019.
2030 Target
Gender Parity Commitment
The company has joined the Paradigm for Parity coalition and is committed to achieving gender parity in corporate leadership by 2030.
≥30% Target
Women in Leadership
The company has set a near-term target to achieve at least 30% women in all leadership groups.
4/5 Leadership
Diverse Executive Team
Four out of five most senior executives at the company are women or people of color.
4.1/5 Rating
D&I Recognition
The company has a Glassdoor D&I rating of 4.1/5, based on reviews from approximately 83 employees.
- Joined CREW Network CRE Pledge, committing to conduct pay equity study, sponsor women and underrepresented groups, increase diversity through intentional recruiting, and implement accountability strategies.
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