Latham, The Pool Company
Designs and manufactures fiberglass pools, pool liners, and related equipment for residential and commercial use.
Manage warranty claims, process repairs, and provide customer support.
2 days ago
$20 - $28
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Latham, NY
Field
Company Size
1,500 Employees
Service Specialisms
Design
Construction services
Project Management
Engineering
Technical Services
Turnkey
Sector Specialisms
Residential
Commercial
Role
Description
payment processing
stakeholder liaison
workorder admin
schedule queuing
erp validation
customer support
- Collection and processing of customer payments for services purchased through service offers.
- Act as a liaison between sales, manufacturing, marketing, vendors, and customer service to resolve customer inquiries.
- Administer all repair work orders submitted by gathering supporting information and reviewing applicable warranty policy to determine coverage.
- Queueing of workorders into master schedule.
- Preform clerical duties associated with the Consumer repair life cycle (data entry, information requests, drafting correspondence)
- Ensure data integrity of all claims information by validating submitted information against ERP systems to supplement quality programs.
- Document all inbound and outbound communications received for auditing purposes.
- Respond to all inquiry’s received by phone or email in a timely fashion.
Requirements
conflict resolution
microsoft office
associate degree
insurance claims
pool industry
organizational skills
- Prior experience in conflict resolution and negotiation preferred.
- Strong computer skills including proficiency in Microsoft Office Suite and ability to learn new computerized systems and programs.
- Ability to work with diverse customers and colleagues.
- Exhibit professional and courteous demeanor, technical accuracy and conformance to company policies and practices.
- Excellent telephone and interpersonal skills.
- Associate, degree or prior work experience required.
- 3 years insurance claims experience required.
- 2 years’ experience in pool, manufacturing, distribution, or design industry required.
- Strong organizational skills, ability to multi-task and meet deadlines.
Benefits
- Opportunities for growth, mentorship, and skill development.
- HSA and FSA plans available
- Comprehensive benefits for you and your family.
- Life/ADD Insurance and Short/Long Term Disability insurance with buy up options
- Medical, dental, and vision insurance
- Holidays - 11 Paid, eligible on day one
- Paid Time Off – 3 to 5 weeks per year with weekly accruals starting day one
- 401(K) with 50% company match up to 6%
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
- this position does not offer visa sponsorship.
Security clearance
- hiring includes drug screening, background check, and e-verify.
Company
Overview
Founded in 1956
Year Established
The company has been operational since 1956, providing innovative pool solutions for over six decades.
- Designs and manufactures high-quality fiberglass swimming pools, liners, and pool accessories.
- Known for delivering durable, stylish pool solutions for both residential and commercial markets.
- Serves homeowners, builders, and pool contractors, providing everything needed to create luxurious outdoor living spaces.
- Employs advanced pool manufacturing technology to create energy-efficient and low-maintenance pools.
- Product lineup includes custom pool designs, industry-leading pool liners, and scalable equipment for any project size.
- Offers a global reach through a vast network of dealers across North America.
- Prides itself on innovative designs and superior craftsmanship, creating pools that last for generations.
Culture + Values
- Customer Focused: We are committed to providing the best experience for our customers, offering them the highest quality products and services.
- Innovative: We embrace new ideas and continuously improve our processes to stay ahead of the competition.
- Integrity: We act with honesty and integrity, upholding the highest ethical standards in everything we do.
- Teamwork: We collaborate and support each other, working together to achieve our goals.
- Excellence: We strives for excellence in all areas of our business, delivering top-tier products and services.
- Accountability: We take responsibility for our actions and outcomes, ensuring reliability and dependability.
Environment + Sustainability
2050
Net-zero emissions target
The company aims to achieve net-zero carbon emissions by this year.
- The company focuses on energy-efficient manufacturing processes, reducing the carbon footprint of its pool products.
- The company continuously works to improve the sustainability of its supply chain and product life cycle.
- The company promotes water conservation and energy-saving pool systems through the use of energy-efficient pumps, heaters, and other technologies.
Inclusion & Diversity
29% Women
Workforce Representation
Reflecting a commitment to gender balance, this percentage highlights the portion of the workforce comprised of women, showcasing progress in achieving diversity.
- strives to maintain a diverse and inclusive workforce with specific initiatives focused on gender balance.
- is committed to fostering an inclusive work environment through recruitment practices, leadership development programs, and mentorship opportunities.