Front Desk Agent

Overview

Handle guest check‑in/out, provide service, manage billing and inquiries.

Key Responsibilities

• shift reports
• check-in
• check-out
• payment processing
• reservation management
• incident reporting

Tasks

-Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. -Comply with all company policies and procedures. -If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands. -Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken. -Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. -Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible. -Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures. -Check with manager/supervisor before leaving work area for any reason. -Ensure maintenance problems are promptly reported through proper channels. -Respond to guest requests, concerns and problems to ensure guest satisfaction. -Practice safe work habits and comply with sanitary, safety, security and emergency procedures. -Participate in task forces and committees as requested. -Attend department meetings as scheduled. -Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures. -Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.

Requirements

• pep software
• high school
• customer service
• basic accounting
• computer skills
• guest service

What You Bring

-Ability to understand and provide friendly guest service. -Attention to details with good organizational and efficient time management skills. -Knowledge of hotel reservations PEP software preferred. -Ability to follow an appropriate course of action based on policies and procedures. -Ability to correctly process check-ins and check-outs, answers questions, and resolves guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations. -Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient and simultaneously handling competing and changing priorities. -Consistent professional and positive attitude and actions when communicating with guests and associates. -One to two years of customer contact experience. -Ability to operate a computer, calculator, phone and other office equipment. -Consistently professional attitude and behavior with effective listening and communication skills. -Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. -Ability to satisfy the legal requirements for employment within the jurisdiction. -High school education or equivalent experience. -Guest service, basic accounting, and familiarity with hospitality industry practices preferred. -Ability to compile facts/figures in a timely manner, identify and investigate issues, and resolve basic matters.

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Benefits

-401K matching after one year of employment -Paid Floating Holiday -Daily Pay -Premium Holiday Pay after 90 days -Medical benefits after 60 days of employment -Employee Appreciation Program

About The Wurzak Hotel Group

-Specializes in creating unique, full-service hotels in both urban and resort locations across the U.S. -Focuses on high-end and premium hotel brands, with a portfolio including major industry names. -Places a strong emphasis on operational excellence, ensuring each property delivers top-tier guest experiences. -Continuously explores new hotel design trends, with some properties incorporating cutting-edge sustainability features. -Has an impressive history of strategic acquisitions, expanding its portfolio with high-value properties. -Maintains a commitment to providing both luxury and convenience, balancing modern amenities with timeless hospitality.

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