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Senior Technical Support Analyst
Cai
Senior Technical Support Analyst maintains and supports enterprise software systems.
12d ago
$64 - $74
Experienced (8-12 years)
Contractor
Huntington Beach, CA
Onsite
Company Size
9,000 Employees
Service Specialisms
Engineering
Consulting
Design
Technical Services
Project Management
Turnkey
Sector Specialisms
Local Government
State Government
Municipalities
Corporate Enterprises
Healthcare
Financial Technology
Transportation Authority
Public Sector
Role
What you would be doing
system support
software development
troubleshooting
technical documentation
vendor management
database design
- Provides professional customer support for system-related software issues, needs, or requirements; interacts with clients to analyze system requirements; recommends technological solutions to improve operations
- Support business systems; there are 4-5 core applications but over 150+ total
- Assists with the development and integration of new tools for compliance with department requirements
- Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of software systems
- Effectively communicate technical information to users
- Identify, recommend and implement improvements to systems, applications and service delivery
- Creates design documents; writes codes; develops technical documentation
- Provides professional systems support to users of particular applications and/or information services staff
- In accordance with Government Code Section 3100, all employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster
- Prepare clear and concise technical reports and diagrams
- Maintains effective relationships with vendors and their technical support personnel
- Organize and prioritize projects and tasks
- Attends and participates in professional group meetings; stays abreast of latest trends and innovations in technology field
- Designs, develops, tests, documents and maintains various databases and websites
- Analyze, identify and resolve systems and applications malfunctions; analyze, troubleshoot and remediate systems and application errors
- Cross trains with other Analysts to provide back-up coverage during absences
- Read, interpret and apply complex technical publications, manuals and related documents
- Analyze and design computer systems and programs in specified application areas
- Writes computer programs and/or scripting based on established specifications using various computer languages and/or database platforms
What you bring
4+ years
bachelor's
troubleshooting
system analysis
cis
jde
- 4+ years’ experience managing, administrating, and/or upgrading enterprise Information Technology systems
- Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program
- Bachelor’s degree in Computer Science, Information Technology, or closely related field.
- Strong troubleshooting skills
- Applicable local, state, and federal laws, rules, and regulations governing information systems
- A valid class C California driver license with an acceptable driving record required at time of appointment and throughout employment.
- Complex software tools, test equipment and measurement techniques
- Near vision required to read correspondence, plans, specifications and other information
- Exercise judgment and creativity in analyzing situations, identifying problems and recommending resolutions
- Methods and techniques of developing and presenting technical documentation
- Work is performed indoors and outdoors. Incumbents use a computer keyboard and related equipment. Incumbents sit, stand, walk, climb, stoop, crouch, twist, bend, push, pull, reach, grasp, and lift
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
- Must pass a comprehensive background investigation
- Reports to work as schedule and works various hours, including nights and weekends as deemed necessary by manager/supervisor, to conform with changing priorities and meet deadlines
- Theories, principles, and practices of system analysis and design and business applications
- Must be able to respond to emergency services call out
- CIS (Customer Information Systems), Excella, JDE Financials, and Inova
- Acute hearing is required when providing telephone service and communicating in person
- Moving tools and equipment weighing 50 pounds or less may be required
- Incumbents must be able to meet the physical requirements of the class and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the duties to be performed
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass a comprehensive background investigation.
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Company
Overview
$1.3B Revenue
Annual Revenue
Generates $1.3 billion in annual revenue, reflecting consistent growth over four decades.
Four Decades
Years in Operation
Operates for over 40 years, demonstrating long-term stability and growth.
- Applies expertise in IT services and consulting to modernize legacy systems and secure infrastructure.
- Portfolio includes application development, managed services, AI-driven data analytics, and cybersecurity.
- Typically handles public-sector digital transformation and commercial IT modernization efforts.
- Recognized as a top employer and leader in application modernization services.
- Innovative mindset: Embrace new ideas and technologies to deliver the best solutions.
- Collaboration: Work together, fostering teamwork across all levels.
- Customer-focused: Understand and exceed customer expectations with tailored solutions.
- Integrity: Operate with transparency, honesty, and respect.
- Continuous improvement: Always strive to grow, learn, and adapt to new challenges.
2040
Net-zero commitment
This refers to the company's objective of achieving net-zero emissions by the year 2040. The goal represents a significant environmental commitment to reducing carbon impact.
- Focuses on reducing energy consumption and improving efficiency across all operations.
- Implements sustainability practices in supply chain management, emphasizing environmentally responsible sourcing.
- Promotes green technologies and eco-friendly solutions for clients, integrating sustainability into their offerings.
40% by 2025
Gender Diversity Goal
Aim to achieve 40% female representation in leadership roles by 2025.
- Track and report gender ratios regularly to ensure transparency in progress towards diversity goals.
- Prioritizes diversity through recruitment and leadership development programs.
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