Customer Services Professional at Siemens in Chennai, Tamil Nadu, India | Kablio

Role

Description

issue resolution

customer interaction

status updates

case escalation

case documentation

technical liaison

Resolving customer requests, questions and complaints effectively, frequently requiring analysis of situations to determine best use of online or technical support resources.
Making every customer interaction a satisfying experience through a professional, outgoing, and personable attitude.
Providing timely & accurate status updates to customers and relevant internal stakeholders.
Serving as liaison between the customer and the Technical Support team and if appropriate, escalating cases up the support chain in a timely and effective manner.
Ensuring that all relevant communication, documents, and files related to the case are accurately recorded in the support system.

Requirements

windows

mcie

ip network

storage

engineering degree

technical support

Having Technical understanding and practical experience with Microsoft Windows operating systems and relevant technologies.
1 - 5 Years of Relevant experience in field of technical documentation
Milestone Certified Integration Engineer (MCIE).
Having knowledge with IP Network, Storage Technologies, Remote troubleshooting skills.
Having An engineering degree or Masters within IT.
Milestone Certified Integration Technician (MCIT).
Experience in providing technical support for external clients.

Benefits

Diverse and inclusive culture.
Hybrid working Opportunities.
Great variety of learning & development opportunities.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1847

Historical Milestone

Established as a small telegraph company and transformed into a global leader in technology.

The company drives progress with solutions in electrification, automation, and digitalization across industries.
With cutting-edge products and services, it leads sustainable innovation for industries like energy, manufacturing, and infrastructure.
Its impressive portfolio includes smart grids, automated factories, advanced healthcare technologies, and solutions for urban mobility.
Siemens’ digital solutions enhance efficiency and sustainability in everything from smart buildings to electric vehicles.
It has contributed to iconic projects, including energy-efficient train systems and automation in key industrial sectors.
Transforming how industries use digital technology to optimize operations and tackle global challenges.

Culture + Values

Leading change is a team effort
Our people are enthusiasts with diverse backgrounds, skills and interests
Every individual is valued
Ownership – empowering employees to take responsibility
Collaboration – leveraging unique strengths to find creative solutions
Respect & Inclusion – diverse, respectful, flat hierarchies, flexibility, celebrating individual contributions

Environment + Sustainability

90% reduction

Scope 1 & 2 emissions by 2030

Achieve a 90% reduction in own-operations greenhouse gas emissions compared to 2019 levels by 2030.

144 million tonnes

CO₂-equivalent avoided in FY 2024

Products sold in FY 2024 helped customers avoid approximately 144 million tonnes of CO₂-equivalent emissions.

100% renewable

Electricity by 2030

Transition to 100% renewable electricity across operations by 2030, aligned with the RE100 initiative.

90% reduction

Scope 3 emissions by 2050

Achieve a 90% reduction in value-chain (Scope 3) emissions by 2050, validated by the Science-Based Targets initiative.

Achieve net‑zero greenhouse‑gas emissions across the value chain by 2050
Own‑operations net‑zero by 2030
Value‑chain (Scope 3) target: 30% reduction by 2030
€650 million invested in decarbonization efforts by 2030
100% EV fleet (EV100) by 2030
100% net‑zero buildings (EP100) by 2030
Scope 1 & 2 emissions reduced by 50% since 2019, Scope 3 by 15% since 2019
Products sold in FY 2024 helped customers avoid ~144 million tonnes CO₂‑equivalent
Eco‑design standard achievement: 54%; 25,000 Siemens products labeled “EcoTech” for sustainable design
Landfill waste down ~12%; recycling share of total waste 84%

Inclusion & Diversity

Women at 32%

Top Management Increase

Women in top management roles increased significantly from a baseline of 23% in FY 2020 to 32% in FY 2024.

DEGREE strategic framework includes 'Equity' as a measurable field of action
Global Equity program focuses on equal rights in hiring and internal promotion processes
SBTi‑validated targets exclude DEI but inclusion embedded in governance and career development

Articles

Siemens Jobs & Careers – US

Siemens Student & Early Career Programs

Siemens Benefits (Smart Buildings)

Siemens Academic Blog – FIRST Robotics

Company

Overview

Founded in 1847

Historical Milestone

Established as a small telegraph company and transformed into a global leader in technology.

The company drives progress with solutions in electrification, automation, and digitalization across industries.
With cutting-edge products and services, it leads sustainable innovation for industries like energy, manufacturing, and infrastructure.
Its impressive portfolio includes smart grids, automated factories, advanced healthcare technologies, and solutions for urban mobility.
Siemens’ digital solutions enhance efficiency and sustainability in everything from smart buildings to electric vehicles.
It has contributed to iconic projects, including energy-efficient train systems and automation in key industrial sectors.
Transforming how industries use digital technology to optimize operations and tackle global challenges.

Culture + Values

Leading change is a team effort
Our people are enthusiasts with diverse backgrounds, skills and interests
Every individual is valued
Ownership – empowering employees to take responsibility
Collaboration – leveraging unique strengths to find creative solutions
Respect & Inclusion – diverse, respectful, flat hierarchies, flexibility, celebrating individual contributions

Environment + Sustainability

90% reduction

Scope 1 & 2 emissions by 2030

Achieve a 90% reduction in own-operations greenhouse gas emissions compared to 2019 levels by 2030.

144 million tonnes

CO₂-equivalent avoided in FY 2024

Products sold in FY 2024 helped customers avoid approximately 144 million tonnes of CO₂-equivalent emissions.

100% renewable

Electricity by 2030

Transition to 100% renewable electricity across operations by 2030, aligned with the RE100 initiative.

90% reduction

Scope 3 emissions by 2050

Achieve a 90% reduction in value-chain (Scope 3) emissions by 2050, validated by the Science-Based Targets initiative.

Achieve net‑zero greenhouse‑gas emissions across the value chain by 2050
Own‑operations net‑zero by 2030
Value‑chain (Scope 3) target: 30% reduction by 2030
€650 million invested in decarbonization efforts by 2030
100% EV fleet (EV100) by 2030
100% net‑zero buildings (EP100) by 2030
Scope 1 & 2 emissions reduced by 50% since 2019, Scope 3 by 15% since 2019
Products sold in FY 2024 helped customers avoid ~144 million tonnes CO₂‑equivalent
Eco‑design standard achievement: 54%; 25,000 Siemens products labeled “EcoTech” for sustainable design
Landfill waste down ~12%; recycling share of total waste 84%

Inclusion & Diversity

Women at 32%

Top Management Increase

Women in top management roles increased significantly from a baseline of 23% in FY 2020 to 32% in FY 2024.

DEGREE strategic framework includes 'Equity' as a measurable field of action
Global Equity program focuses on equal rights in hiring and internal promotion processes
SBTi‑validated targets exclude DEI but inclusion embedded in governance and career development

Articles

Siemens Jobs & Careers – US

Siemens Student & Early Career Programs

Siemens Benefits (Smart Buildings)

Siemens Academic Blog – FIRST Robotics