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Training and Field Support Specialist (Active Top Secret Required)
Akima
Create training materials, deliver training, and provide field support for intelligence analysts.
8d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Dallas, TX
Office Full-Time
Company Size
1,500 Employees
Service Specialisms
Engineering
Construction
Project Management
Technical Services
Consulting
Operations & Maintenance
Logistics
IT Services
Sector Specialisms
Facilities & Ground Logistics
Information Technology
Aerospace Solutions
Protective Services
Systems Engineering
Mission Support
Government Security Operations
Detention Management Operations
Role
What you would be doing
training materials
program development
field support
troubleshooting
travel delivery
stakeholder collaboration
- Create comprehensive training materials tailored for various courses, ensuring the effective transfer of knowledge to participants.
- Collaborate with stakeholders to implement and enhance training programs, actively participating in refining offerings to meet evolving needs.
- Offer frontline field support, encompass ad hoc training, troubleshoot, and critical incident assistance.
- Undertake travel to deliver training sessions, adapting to diverse locations as needed.
What you bring
analyst's notebook
palantir
excel
top secret
it support
addie
- Must be comfortable and available for 25% travel.
- Knowledge and experience in Intelligence Analytical tools to include experience in using the Analyst's Notebook and Palantir.
- Experience using analytic tools and databases to support intelligence analysis and production.
- Intermediate level experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.), and ability to perform data analysis and presentation using Excel statistical methods, charts, and pivot tables.
- Experience in a technical support position or training in a Windows-based IT environment (3 years of experience is preferred). Full-time internships may count for this experience.
- Experience supporting IT training delivery and curriculum development for US Federal agencies or experience in an IT helpdesk/call center or similar work processes (1 year of experience preferred).
- Experience developing and updating curriculum and lesson plans.
- Active Top Secret clearance with SCI eligibility.
- Experience with Federal, State, or Local/Tribal Law Enforcement Agency operations (preferred).
- Excellent oral and written communication skills and outstanding customer service.
- Experience with Intelligence Community Agencies and processes, including the Intelligence Cycle (preferred).
- Experience developing and delivering training to intelligence personnel focused on using systems and tools to support analytic workflows.
- Acquire a deep understanding and mastery of analytical applications to proficiently instruct end users on system functionalities.
- Familiarity with the ADDIE process for effective instructional design, Gagne's 9 Events of Instruction.
- A formal education in an IT subject, training, or education-related field.
- Experience with Intelligence Community (IC) operations, platforms, functions, and terminology (2 years of experience preferred).
- Experience in delivering training in a classroom and virtual environment.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- active top secret clearance with sci eligibility required
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Company
Overview
- Founded with a vision to support critical sectors, providing solutions across defense, intelligence, and civil sectors.
- Serves a broad spectrum of industries, including energy, infrastructure, and water resources.
- Delivered complex projects, such as large-scale infrastructure upgrades and energy management solutions.
- Projects often involve intricate logistical coordination, requiring a deep understanding of specialized markets.
- Approach is deeply collaborative, often working alongside government agencies and other key partners.
- Noteworthy projects include managing water resource systems and optimizing energy infrastructure for municipalities.
- Focus on operational excellence makes it a go-to partner for government and private sector organizations.
- Operate with honesty, transparency, and fairness.
- Foster teamwork and value the diverse perspectives of our people.
- Dedicated to delivering creative solutions and continuous improvement.
- Strive to exceed customer expectations in all that we do.
- Consistently deliver high-quality services and strive for continuous growth and development.
Net Zero by 2050
Long-term Sustainability Goal
Achieving Net Zero emissions by 2050 reflects a commitment to combating climate change and reducing the carbon footprint.
- Committed to reducing environmental impact and fostering sustainable practices across operations.
- Supports energy efficiency initiatives and implements waste reduction practices in operations.
- Encourages environmental responsibility and sustainable practices across the supply chain.
- Committed to fostering a diverse and inclusive workforce by ensuring equal opportunities for all employees.
- Values diverse perspectives and strives to create an inclusive workplace culture.
- Has set specific goals to increase diversity at all levels of the organization.
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