Maintenance Manager

Description

• Oversee the ordering and procurement of maintenance supplies and ensure all Safety Data Sheets (SDS) are current, accessible, and compliant with regulatory requirements.
• Oversee the performance and quality of work performed by maintenance technicians across a wide range of disciplines, including plumbing, sewer lateral, electrical, HVAC, drywall, painting, fencing, glass and screen repair, roofing, siding, interior and exterior doors, trim, tile and flooring, stair and railing repair, locksmith services, and cabinetry and countertop work.
• Prepare and maintain OSHA logs and ensure all safety documentation remains current and compliant.
• Enforce safety and housekeeping standards in alignment with the company’s ZERO Harm Journey Plan, promoting a culture of safety and accountability across all maintenance operations.
• Verify that each work order meets applicable environmental requirements and includes complete documentation, such as technician notes, photos, and required attachments.
• Oversee the Comprehensive Facilities Management Process to ensure adherence to established procedures for service requests, preventive and scheduled maintenance, and required follow-up actions.
• Tracks and reports on key work order metrics, including response times, completion rates, and data accuracy, to support continuous improvement and accountability.
• Coordinate with Environmental Specialists, vendors, and maintenance staff to ensure the safe, timely, and compliant completion of all environmental-related work orders.
• Manage the preventive maintenance program for HVAC systems, equipment, building and grounds infrastructure, including pools, water parks, and playgrounds, to ensure optimal performance, safety, and compliance with company standards.
• Direct and support grounds and landscaping teams to ensure all properties are properly maintained and meet company curb appeal standards.
• Ensure company standards are met for all emergency, urgent, routine, and long-term preventive maintenance service requests.
• Responsible for providing comprehensive management oversight across multiple functions, including daily operations, financial reporting, inventory control and procurement, customer service, recruitment and selection, training and development, and performance management for an assigned team of maintenance technicians, roads and grounds personnel, and work order staff.
• Train, coach, and supervise maintenance employees on general safety practices, lockout/tagout procedures, use of personal protective equipment (PPE), and all other applicable workplace safety requirements.
• Organizes and assigns all work orders to ensure response times, quality of work, and customer service meet established performance standards and turnaround expectations.
• Prepare and compile reports related to environmental work orders, including home histories, response times, completion metrics, and trend analyses to support compliance monitoring and continuous improvement.

Requirements

• Proven project coordination and communication skills to effectively collaborate with environmental, safety, and operational teams.
• Must be available for night and weekend emergency call duty as needed.
• College courses or technical school training strongly preferred with relevant trade certifications and licenses
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with Yardi property management software is preferred.
• Possession of a valid, state-issued driver’s license and safe driving record is also required.
• Minimum of one year of supervisory or team leadership experience.
• Comprehensive knowledge of all phases of property and facilities management.
• Minimum of three years of property management or maintenance operations experience.
• Strong understanding of work order classifications, environmental compliance requirements, and emergency response procedures.
• Strong understanding of OSHA regulations and safety compliance requirements.
• Project management experience is desirable.
• Effective written and verbal communication skills with strong interpersonal abilities.
• Ability to exercise sound judgment in assigning, directing, and evaluating work.
• High School Diploma or GED required.

Benefits

• Medical and Dental Insurance 1st of the month following employment
• Company paid short-term and long- term disability, parental leave.
• Discretionary bonuses
• Health, Flexible Spending and Dependent Care Accounts
• 2 Volunteer Days per year
• 401K plan with employer matching
• Company paid life insurance
• Robust PTO to include, sick, floating holidays, vacation, and personal days

Training + Development

Interview process

Visa Sponsorship

Security clearance