Team Member | Howick and Pakuranga

Description

As a Customer Support Representative, you will provide an effective and professional frontline service to a diverse customer base, handling a wide range of inquiries both face‑to‑face and over the phone. No two days are the same in this role.

• Provide frontline customer service in person and over the phone.
• Handle a variety of inquiries and resolve issues using initiative.
• Work 15 hours weekly across scheduled shifts with potential for additional hours.

Requirements

You have proven administration and communication skills and can use initiative to resolve problems and meet customers’ needs. An outgoing, enthusiastic nature and a passion for delivering excellent customer service are key to success.

• Demonstrate strong administration and communication abilities.
• Undergo police vetting and pre‑employment drug testing; role classified as a Children’s Worker.

Benefits

We aim to upskill and progress your career, offering pathways to roles such as Fitness Instructor or Recreation Assistant. Team members can also pick up extra shifts at their own centre or others, and enjoy Auckland Council benefits including a Zoo pass, partnership discounts, and free use of leisure facilities.

The hourly rate is $28.95 and applications close on Tuesday, 3 February 2026. This role is classified as a Children’s Worker under the Vulnerable Children Act 2014, requiring police vetting, pre‑employment drug testing, and adherence to Auckland Council’s equal opportunity and diversity policies.

• Opportunity to upskill into roles such as Fitness Instructor or Recreation Assistant.
• Access Auckland Council benefits, including a Zoo pass, partnership discounts, and free facility use.
• Hourly rate $28.95; applications close 3 February 2026.

Training + Development

Interview process

Visa Sponsorship

Security clearance