DLP Executive

The DLP (Defects Liability Period) Executive is responsible for managing and coordinating all activities related to the Defects Liability Period across residential, commercial, and mixed-use developments. The role ensures timely identification, reporting, and rectification of defects in line with contractual obligations, maintaining high customer satisfaction, and protecting the company’s reputation.

• Assist in meeting coordination, including agenda and note preparation.
• Conduct meetings with service providers & track minutes.
• Liaise with Contractors, Service Providers, source third-party vendors, and obtain quotes + method statement
• Analyze and troubleshoot issues in buildings/apartments/villas.
• Support day-to-day operations to ensure defects & rectification works are well coordinated & quality works delivered.
• Support review of drawings, layouts, rectification method statement, O&M manuals, and fit-out plans with the relevant team.
• Lead the site DLP team, including the Main contractor, subcontractor & other vendors.
• Assist with post-DLP maintenance, source third-party vendors, and obtain quotes.
• Analyse and troubleshoot issues in buildings/villas.
• Coordinate with different departments in highlighting & actioning common defects & any safety concerns.
• Act as the key point of contact for residents, supporting the resolution of concerns and requests professionally and promptly, and in line with company policy & procedures.
• Maintain proper filing of essential documents such as agreements and records.
• Encourage adherence to ARADA DLP processes.
• Help process requests, maintain databases, and support documentation tasks.
• Report repeats issues, rising trends in defects, long lead issues/aging cases, and contractor performance. Prepare DLP reports and summaries for review. Use spreadsheets, PowerPoint, Software (field service, Salesforce, CAFM), and track logs.
• Report maintenance issues and track corrective actions.
• Maintain logs of resident interactions, common defects, escalations, incidents, and inspections.
• Track maintenance requests and coordinate with the service team for timely resolution.
• Document and Drawing Review
• Assist in managing inquiries related to defect rectification updates, maintenance, and other warranty (DLP) related queries.

• Excellent communication skills.
• Arabic and English speakers are highly preferred.
• Bachelor's degree in Electrical or Mechanical Engineering or similar technical certification| | Property management | Property handover | Property Snagging
• Proven Experience in handling customer complaints directly.
• Ability to track work and follow up.
• Excel and PowerPoint skills for presentations and reporting.
• Familiarity with drawings, site plans, or property management software (Salesforce, field service, or related property management software).
• Master’s degree preferred.
• 5+ years in DLP coordination, CIVIL/MEP Construction, Customer service, or Property Management role.