Technical Planning Team Leader

• Leading, coaching, and developing a high-performing planning team.
• Supporting continuous improvement and training initiatives.
• Overseeing the scheduling of repairs to ensure “right first time” completion.
• Monitoring work-in-progress and escalating issues to maintain service delivery.
• Providing technical guidance to scope and time jobs accurately.
• Ensuring customers receive timely, clear updates and resolving complaints swiftly.
• Collaborating with other team leaders to optimise resource use.

As our teams are patch based you'd also need to be based in one of the following areas: the West Midlands and Staffordshire, Derbyshire, Leicestershire, Nottinghamshire & Lincolnshire.

Do you thrive in a fast-paced environment where customer satisfaction and operational efficiency go hand in hand?

Are you a confident leader with a strong technical background in building maintenance?

• Strong customer focus and problem-solving ability.
• Ability to analyse data and drive performance improvements.
• Trade-related qualifications (e.g., NVQ, City & Guilds).
• Knowledge of health & safety, HR policies, and digital tools.
• Previous trade or supervisory experience.
• Technical understanding of trade skills and realistic scheduling.
• Customer Service Management qualification or equivalent experience.
• Full Driving Licence as there will be travel across the area.
• Strong understanding of repairs and maintenance operations.
• Excellent communication and leadership skills.

• £38,299 per annum