Front of House Concierge

Description

• Regularly inspect shared areas to ensure they are clean, safe, and welcoming
• Serve as the first point of contact for residents, responding quickly to queries and providing practical help such as amenity bookings, service information, or local recommendations.
• Keep noticeboards, signage, and information points current and appealing
• Promote an inclusive, welcoming environment where all residents feel valued, respected, and safe.
• Build positive relationships with residents to create a friendly, approachable presence, learning names and preferences where possible.
• Facilitate large deliveries or contractor visits with minimal disruption
• Notify residents promptly of parcel arrivals and coordinate collection
• Identify, log, and report maintenance issues, hazards, or incidents
• Oversee visitor registration, access permissions, and sign-in/out processes.
• Assist with emergency procedures such as evacuations, acting as fire marshal if trained
• Share timely, accurate community updates, notices, and event information through agreed channels, ensuring communications are clear and accessible.
• Monitor access control systems, CCTV, and intercoms (where provided)
• Liaise with caretaking or cleaning teams for prompt action where needed
• Escalate urgent matters quickly and follow up to resolution
• Maintain a welcoming presence in the lobby or reception area.
• Manage resident and contractor access fobs/keys
• Greet residents, visitors, and contractors warmly, ensuring a friendly and professional first impression.
• Encourage neighbourly connections and positive use of communal spaces, supporting or helping to organise activities that enhance community life.
• Receive, log, and store deliveries securely
• Report and escalate suspicious activity, safety concerns, or building damage
• Handle concerns with empathy and discretion, resolving issues where you can and escalating promptly when needed.

Requirements

• Active listening and empathy
• Knowledge of security systems and GDPR practices
• Experience in customer service, hospitality, residential front-of-house, or community engagement
• Organised and detail-focused
• Customer service/front-of-house training (desirable)
• Fire Warden, First Aid (training can be provided)
• Experience in residential or mixed-use developments
• Competent IT skills (access control, parcel logging, e-mail)
• Familiarity with tenant engagement approaches
• Manual Handling (for parcels/deliveries)
• SafePass or Security Licence (if applicable)
• Dependable, punctual, and professional in appearance and conduct
• Problem-solving with initiative
• Excellent interpersonal and communication skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance