Technical Support Specialist (Help Desk)

Description

• Provide technical support by phone, in person, and in writing
• Configure, install, test, and deploy systems and applications
• Troubleshoot server and network issues, including Office 365 and Microsoft Server environments
• Assist users with software and hardware issues, including escalated support requests
• Prepare user reference materials and provide training on new or unfamiliar systems
• Maintain accurate records of support interactions and recurring issues
• Participate in firm-wide initiatives such as legal project management, SharePoint integration, and office reorganizations
• Travel between offices when needed

Requirements

• Familiarity with Citrix or other remote access technologies
• Are comfortable working in the office three days each week, after training
• 3+ years of experience in IT support, including network, customer, and systems support
• Have exceptional verbal and written communication skills
• Strong troubleshooting skills across a variety of systems and technologies
• A college degree or certification in IT or Computer Science (preferred)
• Experience with Windows 10/11, Windows Server, Office 2016/365, and conferencing tools like Jabber, Teams, and Webex
• Excellent client service, communication, and listening skills
• Enjoy working with diverse personalities within various levels of the firm

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance