IT Systems Technician

Description

• Assist users in person, via phone, and email on company supported hardware and applications
• Help select and setup Jobsite kiosks
• Troubleshoot/Determine the source of computer problems (hardware, software, user access, etc.); document resolutions for future reference
• Troubleshoot connectivity issues for job sites
• Coordination of Internet connectivity for entire Jobsite lifecycle
• Configure router, switches, and access points for Jobsite connectivity
• Work one-on-one with users on application projects
• Communicate and assist users with their job site connectivity requirements throughout the entire lifecycle of the job
• Order Internet connections from service providers
• Frequent travel to job sites around the country to set up and ensure connectivity.
• Provide recommendations on company application purchases
• Serve as liaison between users and the technology department to resolve issues
• Perform hardware and software installations
• Coordinate with other technology groups as needed

Requirements

• Ability to use time productively, maximize efficiency, and meet challenging work goals
• Ability to take on additional responsibilities as needed
• A+, Net+, and CCNA Certifications preferred
• Ability to work well as a part of a team and independently
• Strong communication skills to work with a wide variety of users
• Experience in the construction industry preferred
• Advanced knowledge of Windows and Microsoft Office is required
• Professionalism with end-user communication & ticket resolution
• Strong organizational skills and the ability to self-motivate
• 3-5 years experience with hands-on desktop, network support role with proven skills within Microsoft Windows environments
• Bachelor’s degree in MIS or equivalent required
• Ability to work in a strong collaborative atmosphere
• Experience with iPads and iPhones

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance