Customer Solutions Engineer (New Grad)

Description

• Build materials, guides, and videos that scale onboarding and reduce repetitive support requests
• Document best practices and repeatable playbooks to make future onboarding faster and more consistent
• Train internal teams on workflows, customer insights, and best practices to improve efficiency and alignment
• Capture and synthesize feedback from customers to inform product priorities and process improvements
• Identify fit, blockers, and key implementation paths early to ensure smooth customer launches
• Configure workflows and processes aligned with customer goals, ensuring users can operate confidently and independently
• Troubleshoot and resolve issues quickly, collaborating with product and engineering when needed

Requirements

• High technical aptitude: comfortable learning new software, working with data, and understanding how systems connect, even if you are not writing production code
• Ability to translate ambiguous customer needs into concrete workflows, configs, and product requests
• Strong project management skills: you can juggle multiple customer implementations, keep timelines on track, and communicate clearly about risks and blockers
• Construction or permitting experience is a plus, but absolutely not required
• Must have a 2025 graduation date
• Excellent communicator with strong presence on calls and in live demos, able to speak clearly with both operators and executives
• Own onboarding from sales handoff through go-live, managing timelines, customer communication, and success milestones
• Startup mindset: scrappy, resourceful, comfortable with ambiguity, and energized by building processes that did not exist before

Benefits

• Flexible PTO and paid family leave
• In-Office Lunch & Dinner Provided
• Competitive salary and meaningful equity in a high-growth company
• Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
• Comprehensive medical, dental, and vision coverage
• Home office & equipment stipend

Training + Development

Interview process

Visa Sponsorship

Security clearance