Streamlines construction permitting nationwide—handling prep, submission, tracking via software and experts.
Onboard and support new customers, manage implementations, and drive product improvements.
16 days ago ago
Entry-level
Full Time
New York, NY
Hybrid
Company Size
87 Employees
Service Specialisms
Permit Consulting
Construction Permits
Regulatory Compliance
Project Management
Engineering
Architecture
Design
Property Development
Sector Specialisms
Construction
Trades
Role
Description
content creation
best practices
team training
feedback capture
workflow configuration
issue resolution
Build materials, guides, and videos that scale onboarding and reduce repetitive support requests
Document best practices and repeatable playbooks to make future onboarding faster and more consistent
Train internal teams on workflows, customer insights, and best practices to improve efficiency and alignment
Capture and synthesize feedback from customers to inform product priorities and process improvements
Identify fit, blockers, and key implementation paths early to ensure smooth customer launches
Configure workflows and processes aligned with customer goals, ensuring users can operate confidently and independently
Troubleshoot and resolve issues quickly, collaborating with product and engineering when needed
Requirements
technical aptitude
project management
2025 grad
strong communicator
startup mindset
High technical aptitude: comfortable learning new software, working with data, and understanding how systems connect, even if you are not writing production code
Ability to translate ambiguous customer needs into concrete workflows, configs, and product requests
Strong project management skills: you can juggle multiple customer implementations, keep timelines on track, and communicate clearly about risks and blockers
Construction or permitting experience is a plus, but absolutely not required
Must have a 2025 graduation date
Excellent communicator with strong presence on calls and in live demos, able to speak clearly with both operators and executives
Own onboarding from sales handoff through go-live, managing timelines, customer communication, and success milestones
Startup mindset: scrappy, resourceful, comfortable with ambiguity, and energized by building processes that did not exist before
Benefits
Flexible PTO and paid family leave
In-Office Lunch & Dinner Provided
Competitive salary and meaningful equity in a high-growth company
Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
Comprehensive medical, dental, and vision coverage
Home office & equipment stipend
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$5.5 M
Early Seed Funding
Raised in May 2023 to fuel rapid tech development and geographic expansion.
$31 M
Series A
Secured in February 2024 for tech development and geographic expansion.
$600 M
Total Project Value
Cumulative value of projects permitted, spanning single-family homes to commercial builds.
5,000+
Housing Units
Total housing units permitted across various project types.
Founded in 2021 by software and construction veterans, PermitFlow launched to tackle the notoriously slow and opaque permitting process in the U.S.
Today its platform supports permit prep, submission, monitoring and municipal liaison—streamlining workflows for builders and developers.
Specializing across residential, commercial, industrial, government and civil-infrastructure work—from water utilities to energy and transport projects.
Notably integrates with Procore and partners with TraceAir, embedding permitting into broader construction and land-development ecosystems.
Boasts a team of local permitting experts working alongside software to reduce review times by up to 60%.
Culture + Values
We prioritize customer success above all else.
We aim for simplicity in everything we do.
We deliver innovative solutions to meet customer needs.
We strive for excellence in all our efforts.
We uphold integrity above all other considerations.
Environment + Sustainability
2030
Carbon Neutrality Goal
Targeting net-zero emissions by 2030 through various sustainability initiatives.
Reducing waste through process optimizations
Incorporating sustainable solutions in product offerings
Monitoring and minimizing energy consumption across all operations
Inclusion & Diversity
Focused on building a diverse and inclusive workforce