Customer Support Manager at Rolls-Royce in Singapore | Kablio

Role

Description

commissioning oversight

troubleshooting

engineering review

engine diagnostics

parts validation

technical support

Attends technical enquiries and work with Factory's Global Service Level 3 and R&D.
Provide technical oversight during commissioning to resolve issues, mitigate risks, and ensure compliance with specifications.
Working with Project team and APAC distributor service Team to handle troubleshooting and defects claims both local and oversea within APAC region.
Work with Project Team to verify and close out product/operation issues associated with the package.
Depending on the scope of supply, participate in project technical specifications on Engineering Reviews and Engineering Validation Activities, Studies, Operability, Commissioning in design and Commissioning Procedures.
Assist CiF Manager and Parts Technical teams to manage the service information and verify the parts compatibility and technical correctness.
Contribute to standardization of commissioning practices and knowledge sharing across the regional service organization in APAC region.
Participate and contribute to review various complex commissioning deliverables, analyze the documents, and highlight the shortfalls through vigorous review process and address these shortfalls with the sales/project team.
Analyze, ascertain, and perform differentiation that the defects are warrantable or commercially chargeable.
Supports Hyperscale Key Accounts customers, network and 1st Levels to support on-site or remotely for product issues investigation.
Evaluate engine/gensets/systems operating data. Troubleshoot mechanically on engines, complex automation, electronic and systems issues.
Participates in meetings with the project team to review issues and provide support where necessary.
Assist Service Sale to review quotations for service activities, repairs, and project-specific service requirements.
Collaborate with service sales and technical teams to support service solutions, repair proposals, and post-commissioning service offerings.
Organizes investigations, troubleshooting, and service quality improvement activities and follows through until resolution.
Provides 2nd Level technical support for all Diesel/Gas engines (4000, 2000, 1600). Focus electronics, automation (Foxbat, EnergetIQ, Dive etc.) and software support, simulations to APAC distributors, and PSB projects.

Requirements

diesel engines

power generation

commissioning

7-10 years

nebosh

wsq

Familiar with the diesel/ gas engines and generators set project testing procedures and applicable rules and regulations of regulatory bodies. E.g., SS, ISO 3046, 8528 etc.
Willingness to travel regionally for project and service support.
Knowledge in hybrid, electrified, or digitalized power solutions.
Strong technical knowledge of power generation systems, commissioning workflows, and service operations.
Min. 7-10 years of related work experience in service operations, commissioning, or technical support in diesel/gas engines and power generation, energy systems, or Original Equipment Manufacturer (OEM) Generator sets. Data center infrastructure and facility knowledge a plus.
Holding of WSQ/HS&E safety certifications or equivalent a plus.
High attention to detail with a structured and problem-solving mindset.
Able to work effectively in fast-paced, dynamic project environments.
WSQ/NEBOSH safety certifications or equivalent.
Minimum Degree/Diploma in Electrical / Mechanical / Mechatronic Engineering or related Engineering Disciplines.
Prior experience with mtu engines or power generation systems.
Capable of testing and calibration of Generator Control Panel and assisting 3rd party supplier on Electrical switchboard and its components, troubleshooting and clear understanding of diesel engines electrical and mechanical system specification.
Possess working experience related to testing LV/ MV Switchboards, commissioning power generators. Possess a LEW license Grade 7/8/9 a plus.
Willingness to travel regionally for service support in APAC region.
Excellent planning, coordination, and multitasking skills with the ability to manage multiple commissioning streams.
Strong communication, stakeholder management, and customer engagement abilities.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

£18.9 billion

Revenue

The company achieved near £18.9 billion in revenue in 2024.

£2.9 billion

Operating Profit

The company reported an operating profit of approximately £2.9 billion in 2024.

36%

Market Share

The company holds a commercial engine market share of roughly 36%. This reflects its strong position in the sector.

25 vehicles/day

Production Rate

The company's Goodwood facility produces approximately 25 ultra-luxury electric vehicles per day under a BMW licence.

Founded in the early 20th century, it began as a pioneer in aero-engine design and has grown into a global engineering powerhouse.
It develops and produces engines and power systems for commercial and military aircraft, naval vessels, submarines, and energy infrastructure.
Headquartered in London, it operates across four core segments—civil aerospace, defence, power systems and emerging markets like nuclear and modular reactors.
It supports iconic programmes—supplying wide-body commercial aircraft engines, submarine nuclear reactors, naval propulsion, and bespoke industrial power units.
Amid a major turnaround since 2023, the company secured a £9 billion UK defence reactor deal.

Culture + Values

We do the right thing – We do what’s right for our customers, our people, and society.
We aim high – We stretch our ambition, we set challenging goals, and we deliver results.
We take ownership – We take personal responsibility for our actions, performance, and results.
We act with integrity – We build trust by being honest, transparent, and ethical in everything we do.
We collaborate – We work together with respect, trust, and inclusiveness to achieve our goals.

Environment + Sustainability

Net-zero by 2050

Carbon Neutrality Goal

Aims to achieve net-zero carbon emissions by 2050.

Carbon intensity down by 25%

Carbon Intensity Reduction Target

Committed to reducing the carbon intensity of products and operations by 25% by 2030.

CO2 emissions reduced by 50%

SAF Emissions Reduction

SAF strategy targets a 50% reduction in CO2 emissions from flight by 2050.

Engaged in development of hybrid-electric and fully-electric propulsion systems to reduce environmental impact.
Focus on reducing waste and resource consumption across the entire supply chain.

Inclusion & Diversity

30% by 2030

Female Leadership Target

Aims to achieve 30% female representation in senior leadership positions.

26% workforce

Gender Representation

Women currently account for 26% of the global workforce as of 2023.

Set a goal to increase representation of ethnic minorities in senior roles.
Implemented initiatives to promote a more inclusive work environment, including mentorship programs and leadership development for underrepresented groups.

Articles

R2 Factory – digital transformation community

Rolls‑Royce Motor Cars PressClub

Rolls‑Royce at Global Space Congress – supplier info

Role

Description

commissioning oversight

troubleshooting

engineering review

engine diagnostics

parts validation

technical support

Attends technical enquiries and work with Factory's Global Service Level 3 and R&D.
Provide technical oversight during commissioning to resolve issues, mitigate risks, and ensure compliance with specifications.
Working with Project team and APAC distributor service Team to handle troubleshooting and defects claims both local and oversea within APAC region.
Work with Project Team to verify and close out product/operation issues associated with the package.
Depending on the scope of supply, participate in project technical specifications on Engineering Reviews and Engineering Validation Activities, Studies, Operability, Commissioning in design and Commissioning Procedures.
Assist CiF Manager and Parts Technical teams to manage the service information and verify the parts compatibility and technical correctness.
Contribute to standardization of commissioning practices and knowledge sharing across the regional service organization in APAC region.
Participate and contribute to review various complex commissioning deliverables, analyze the documents, and highlight the shortfalls through vigorous review process and address these shortfalls with the sales/project team.
Analyze, ascertain, and perform differentiation that the defects are warrantable or commercially chargeable.
Supports Hyperscale Key Accounts customers, network and 1st Levels to support on-site or remotely for product issues investigation.
Evaluate engine/gensets/systems operating data. Troubleshoot mechanically on engines, complex automation, electronic and systems issues.
Participates in meetings with the project team to review issues and provide support where necessary.
Assist Service Sale to review quotations for service activities, repairs, and project-specific service requirements.
Collaborate with service sales and technical teams to support service solutions, repair proposals, and post-commissioning service offerings.
Organizes investigations, troubleshooting, and service quality improvement activities and follows through until resolution.
Provides 2nd Level technical support for all Diesel/Gas engines (4000, 2000, 1600). Focus electronics, automation (Foxbat, EnergetIQ, Dive etc.) and software support, simulations to APAC distributors, and PSB projects.

Requirements

diesel engines

power generation

commissioning

7-10 years

nebosh

wsq

Familiar with the diesel/ gas engines and generators set project testing procedures and applicable rules and regulations of regulatory bodies. E.g., SS, ISO 3046, 8528 etc.
Willingness to travel regionally for project and service support.
Knowledge in hybrid, electrified, or digitalized power solutions.
Strong technical knowledge of power generation systems, commissioning workflows, and service operations.
Min. 7-10 years of related work experience in service operations, commissioning, or technical support in diesel/gas engines and power generation, energy systems, or Original Equipment Manufacturer (OEM) Generator sets. Data center infrastructure and facility knowledge a plus.
Holding of WSQ/HS&E safety certifications or equivalent a plus.
High attention to detail with a structured and problem-solving mindset.
Able to work effectively in fast-paced, dynamic project environments.
WSQ/NEBOSH safety certifications or equivalent.
Minimum Degree/Diploma in Electrical / Mechanical / Mechatronic Engineering or related Engineering Disciplines.
Prior experience with mtu engines or power generation systems.
Capable of testing and calibration of Generator Control Panel and assisting 3rd party supplier on Electrical switchboard and its components, troubleshooting and clear understanding of diesel engines electrical and mechanical system specification.
Possess working experience related to testing LV/ MV Switchboards, commissioning power generators. Possess a LEW license Grade 7/8/9 a plus.
Willingness to travel regionally for service support in APAC region.
Excellent planning, coordination, and multitasking skills with the ability to manage multiple commissioning streams.
Strong communication, stakeholder management, and customer engagement abilities.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

£18.9 billion

Revenue

The company achieved near £18.9 billion in revenue in 2024.

£2.9 billion

Operating Profit

The company reported an operating profit of approximately £2.9 billion in 2024.

36%

Market Share

The company holds a commercial engine market share of roughly 36%. This reflects its strong position in the sector.

25 vehicles/day

Production Rate

The company's Goodwood facility produces approximately 25 ultra-luxury electric vehicles per day under a BMW licence.

Founded in the early 20th century, it began as a pioneer in aero-engine design and has grown into a global engineering powerhouse.
It develops and produces engines and power systems for commercial and military aircraft, naval vessels, submarines, and energy infrastructure.
Headquartered in London, it operates across four core segments—civil aerospace, defence, power systems and emerging markets like nuclear and modular reactors.
It supports iconic programmes—supplying wide-body commercial aircraft engines, submarine nuclear reactors, naval propulsion, and bespoke industrial power units.
Amid a major turnaround since 2023, the company secured a £9 billion UK defence reactor deal.

Culture + Values

We do the right thing – We do what’s right for our customers, our people, and society.
We aim high – We stretch our ambition, we set challenging goals, and we deliver results.
We take ownership – We take personal responsibility for our actions, performance, and results.
We act with integrity – We build trust by being honest, transparent, and ethical in everything we do.
We collaborate – We work together with respect, trust, and inclusiveness to achieve our goals.

Environment + Sustainability

Net-zero by 2050

Carbon Neutrality Goal

Aims to achieve net-zero carbon emissions by 2050.

Carbon intensity down by 25%

Carbon Intensity Reduction Target

Committed to reducing the carbon intensity of products and operations by 25% by 2030.

CO2 emissions reduced by 50%

SAF Emissions Reduction

SAF strategy targets a 50% reduction in CO2 emissions from flight by 2050.

Engaged in development of hybrid-electric and fully-electric propulsion systems to reduce environmental impact.
Focus on reducing waste and resource consumption across the entire supply chain.

Inclusion & Diversity

30% by 2030

Female Leadership Target

Aims to achieve 30% female representation in senior leadership positions.

26% workforce

Gender Representation

Women currently account for 26% of the global workforce as of 2023.

Set a goal to increase representation of ethnic minorities in senior roles.
Implemented initiatives to promote a more inclusive work environment, including mentorship programs and leadership development for underrepresented groups.

Articles

R2 Factory – digital transformation community

Rolls‑Royce Motor Cars PressClub

Rolls‑Royce at Global Space Congress – supplier info