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Studio Consultant
Kb Home
Guide homebuyers through studio selections, enter choices, and ensure satisfaction.
4d ago
Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Meridian, ID
Office Full-Time
Company Size
3,000 Employees
Service Specialisms
Homebuilding
Residential Construction
Property Development
Design
Project Management
Construction Services
Sector Specialisms
Residential
Single-family homes
Attached homes
Detached homes
Townhomes
Condominiums
Urban in-fill
Mixed-use projects
Role
What you would be doing
studio maintenance
system setup
option entry
change orders
paperwork audits
customer service
- Makes certain the studio environment and studio tools are maintained in excellent condition at all times to ensure an attractive retail space and reports deficiencies to the appropriate supervisors.
- Attends New Community kick off meetings, partners with Purchasing to confirm system set up is correct and reflects correct spec level, and options.
- Builds a rapport with the homebuyer using a discovery process to determine the buyer's design and lifestyle preferences with the end goal of helping the buyer design a home they will love.
- Provides miscellaneous administrative support as needed.
- Accurately and efficiently enters buyer's option choices into KB Home's software platform(s) during the appointment and completes all necessary paperwork via DocuSign.
- Conducts live video or in person appointments reviewing all choices available to the homebuyer, with consideration towards their design goals and budget.
- Prepares for all buyer appointments which could include pulling samples, coordination with mortgage, etc. to ensure appointments run smoothly and effectively.
- Provides exceptional customer service at all times to internal and external customers.
- Co-leads weekly studio team meetings periodically.
- Works with Sales /Marketing to ensure brochures are current and match architectural plans as well as all related Studio diagrams.
- Depending on division size, this position may require the scheduling of homebuyer appointments and follow up.
- Shares product knowledge with buyers and demonstrates product offerings where applicable.
- Processes any homebuyer change orders in a timely manner and accurately maintains all required buyer documentation.
- Assists in tagging product selections when needed.
- Attends weekly staff meeting or product training as scheduled.
- Mentors and trains new and existing studio team members.
- Helps management resolve elevated and/or challenging customer service related issues in a timely manner.
- Responsible for routinely auditing paperwork to ensure accuracy.
- Responds to homebuyers, operations, trade partners, and sales teams phone calls, e-mails, and correspondence in a timely manner.
- Responsible for completing the final audit on all homebuyer paperwork and helps reinforce policies and procedures to ensure work product accuracy.
What you bring
ms office
interior design
bachelors
customer service
communication
teamwork
- Strong verbal & written communication, with the ability to take complex concepts, communicate succinctly and persuasively. Strong public speaking skills.
- Ability to connect with people using various electronic and in-person modes of communication, develop, and maintain professional relationships while selling ideas, products and services.
- Ability to stand or sit for extended periods
- 1 to 4 years of retail experience with a homebuilder or design industry preferred.
- Ability to transport and move up to 20 lbs and move as needed
- Ability to follow detailed processes and procedures to achieve a desired outcome.
- Ability to observe details at close range and communicate information so others will understand
- Previous retail or hospitality experience in customer service-oriented environment required.
- Senior Consultant Experience: minimum 3 years of retail experience with a homebuilder or design industry required.
- Ability to move about work location
- Associates or bachelors degree preferred.
- Routinely reviews and has proficient level knowledge for all products offered in the Studio.
- Demonstrates strong attention to detail, with the ability to self-audit work product.
- Ability to drive/travel as needed
- Ability to walk up and down stairs
- Retain a vocational degree or certificate in Interior Design or related field preferred.
- Strong ability to work within a team-setting, inclusive of other's ideas, and a willingness to cooperate.
- Has strong computer skills and proficient in all Microsoft applications, including Word, Excel, PowerPoint, Outlook and Teams. Demonstrated use of technology and virtual capabilities to drive business and meet buyer needs.
- The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
- Shows passion and proven knowledge of interior design and space planning. Highly self-motivated.
- Proven ability of being customer-centric by seeking solutions from the customer's perspective.
- High school degree or equivalent required.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded 1957
Year Established
The company was established in 1957, marking its long history in residential homebuilding.
- Specializes in constructing personalized, energy-efficient homes that reflect customers' lifestyles.
- Operates across multiple regions, offering homes for first-time buyers, move-up buyers, and active adults.
- Business model includes construction and sale of homes, with a focus on sustainability and affordability.
- Recognized for innovation in building energy-efficient homes, helping customers save on utilities.
- Expanded offerings with a variety of home designs catering to modern preferences and growing family needs.
- Strong financial track record, consistently reporting solid growth and performance in the housing market.
- Collaborates with homebuyers to create homes that match their unique tastes and requirements.
- Committed to modernizing the homebuilding process with advanced technologies and green construction techniques.
#1 Ranked
Customer Satisfaction Ranking
The company maintains the top spot in national homebuilder rankings according to third-party buyer surveys.
- Built strong, personal relationships with every customer
- Create an exceptional homebuying experience
- Offer homebuyers the ability to personalize their home based on what they value at a price they can afford
200,000 ENERGY STAR homes
ENERGY STAR Certified Homes
The company has built over 200,000 ENERGY STAR-certified homes, surpassing any other builder.
$1.3B utility savings
Utility Bill Savings
Since 2000, homeowners have saved an estimated $1.3 billion on utility bills due to energy-efficient homes.
45 HERS Index (2024)
Energy Efficiency Score
The company achieved a 2024 average HERS Index score of 45, representing 55% more efficient homes compared to a typical 2006 home.
2.1B gallons saved
Water Conservation
Installed 1.2 million WaterSense fixtures, conserving approximately 2.1 billion gallons of water annually.
- Reduced average home GHG emissions by 0.5 metric tons/year (~8%) by 2025, improving the national average HERS Index from 50 (2020) to 45 (2025).
- Built over 26,000 WaterSense/Water Smart homes.
- Delivered ~20,900 solar homes since 2010, with around 3,000 in 2023.
- About 38% of homes delivered in 2023 were all-electric, with each home producing ~1.7 metric tons CO₂ less annually (~3,800 lb CO₂).
- As of November 2023, ~90% of California model homes and sales offices are powered by solar.
67%
Diverse Homebuyers
This reflects the inclusion of individuals from diverse backgrounds in the company's homebuyer demographic for the year 2023.
74%
First-Time Buyers
This percentage represents first-time or first move-up buyers among the company's 2023 homebuyer demographic.
- Women in leadership: [Data not available]
- BIPOC representation: [Data not available]
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