Client Service Coordinator

Description

The Client Service Coordinator is responsible for delivering outstanding customer service and supporting the Property Management Office to provide seamless day to day operations. You will report to the Director and will be located at 365 Toni Stone Xing, San Francisco. The successful candidate will be organized, and have an eye for detail and a passion for customer service.

• Provide a warm and welcoming experience for customers and visitors
• Assist with annual budgeting such as customer billable income/expenses, building office expenses, ZO. expenses, etc.
• Provide exceptional customer service
• Provide support to ensure smooth operations of the Property Management Office (PMO)
• Set up all auto-debits for utilities and updates to contract matrix monthly
• Actively support the Property Management team in fostering long lasting relationships with customers
• Respond to customer account statement inquiries in a timely manner as necessary
• Monitor, dispatch, acknowledge and close work orders.
• Process all invoices in a timely manner, confirming charges against existing contracts, budget and proposals
• Set up and maintain new building accounts, organize, and order office supplies for the Property Management Office as necessary
• Communicate building updates to customers in a timely manner
• Create and maintain customer billables spreadsheet based on lease language
• Assist with contractor access forms and coordination with engineering, security and contractors.
• Assist the Property Management team with projects and communications
• Maintain a high level of customer satisfaction, responding to customer needs in a timely manner
• Prepare monthly automated rent documents, and arrears updates

Requirements

*Onsite presence is required for this position.

• Strong mentorship and leadership qualities
• Bachelor’s degree
• Proficient in Microsoft Office or equivalent
• Ability to understand and communicate in English, verbally and in writing
• Thrive in an innovative and fast-paced environment
• 2 - 4 years of experience in commercial real estate or hospitality industry
• Demonstrate strong interpersonal skills

Benefits

The base compensation range for this role is $60,000-$70,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.

Training + Development

Interview process

Visa Sponsorship

Security clearance