Director, Global CRM

Employer undisclosedRole managed by a recruiter

Lead global CRM strategy, tools adoption, and data-driven insights across markets.

12 hours ago

Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

San Francisco Bay Area

Office Full-Time

Your recruiting firm

Headquartered in New York with multiple offices across major U.S. cities, it serves diverse national and international clients.
Specializes in executive search and temporary staffing across sectors like pharma, healthcare, IT, legal, finance and A/E/C.
Provides permanent placements, contract consulting, temp‑to‑hire, and temporary staffing using a human‑first philosophy.
Consistently featured on growth and staffing rankings, including Forbes’ and Inc.’s lists of top recruiting firms.
Implements tech‑enabled recruitment tools alongside personalized relationships to match candidates with culture and skills.
Typical projects include mid‑ to senior‑level placements in finance, clinical operations, IT roles, legal support, A/E/C leadership, and healthcare management.
Unusually, it has ten practice verticals and has named multiple cohorts of new partners between 2022–2024 to sustain growth.
Its narrative blends steady growth, multi‑sector expertise, expansion through offices and partners, and a dedication to combining tech with personal touch.

Role

Description

crm adoption

dashboard design

data analysis

system integration

strategy development

lifecycle management

Advocacy for efficiency tools to optimize workflows and time management.
Support field teams with customized CRM tools and dashboards to improve engagement effectiveness.
Promote a culture of innovation and efficiency within CRM practices across the organization.
Collaborate with cross-functional teams to align CRM initiatives with organizational goals and strategic objectives.
Collaborate with therapeutic area leads to ensure CRM supports unique business needs effectively.
Drive adoption and optimization of CRM tools, ensuring seamless integration with omnichannel platforms and user-friendly designs.
Enhance CRM usability through streamlined workflows and tailored system designs for diverse user groups.
Analyze CRM data to extract insights that inform strategic and operational decisions.
Collaborate with cross-functional teams to ensure CRM strategies align with organizational goals.
Define and implement CRM strategies aligned with business objectives and customer engagement goals.
Partner with IT to manage CRM configurations and system integrations for optimal performance.
Lead global CRM strategy development to enhance customer engagement and drive business performance across diverse markets.
Partner with IT teams to ensure CRM systems meet global standards and scalability requirements.
Lead CRM lifecycle management, including requirements gathering, optimization, and enhancements.
Optimize CRM usability for field teams through role-based views and streamlined workflows.
Drive adoption and governance of CRM tools, ensuring integration with omnichannel platforms.
Develop actionable insights from CRM data to inform strategic decision-making and operational improvements.

Requirements

veeva

salesforce

marketo

mba