Customer Solutions Analyst

Description

• Harness time management skills to effectively and efficiently resolve multiple client issues
• Use listening skills to investigate accounting and operational questions to provide solutions that would fit our clients business needs
• Collaborate with other departments or offices as necessary to expedite resolutions
• Promote and maintain a high quality, professional, service-oriented company image among clients
• Serve as primary support liaison between clients and Jonas
• Assist with testing of the construction product
• Keep clients informed of progression with issues and provide follow up as necessary

Requirements

• Have the ability to keep composure under stressful situations
• Customer service experience in the software industry preferred
• Excellent organizational, time management, punctuality and customer service skills
• Courteous and professional phone manner, demeanor and attitude are essential
• Excellent command of the English language (spoken and written)
• Accounting degree and/or experience preferred
• Proven ability to problem solve and teach others
• Must be able to multi-task in a fast-paced environment and set priorities within time constraints
• Proven ability to meet deadlines

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance