Client Service Specialist (Scheduler)
Arcxis
Schedules field inspections and coordinates with builders and inspectors.
2 days ago ago
Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Eagan, MN
Office Full-Time
Company Size
163 Employees
Service Specialisms
Engineering Services
Inspection Services
HERS inspections
ENERGY STAR ratings
Construction Quality Assurance
Energy Modeling
Energy Ratings
Energy Efficiency
Sector Specialisms
Residential
Buildings
Construction
Energy compliance
Structural inspections
Mechanical
Electrical
Plumbing
Role
What you would be doing
visit scheduling
visit assignment
inspection tracking
schedule monitoring
software analysis
client coordination
- Effectively scheduling visits while following procedure.
- Confirms all visits for a particular day are assigned appropriately based on geography and keeping the workload evenly distributed.
- Track information relating to field inspections and any issues that arise.
- Help management stay in touch with builders regarding missing and/or needed information (accounting, contracts, etc.)
- Answer company-wide incoming calls and emails. (HIGH CALL VOLUME – MULTIPLE PHONE LINES)
- Reach out to clients to confirm the correct date for inspections needed and other information that may be needed.
- Monitor client construction schedules regularly (daily, weekly, or monthly depending on client) in order to schedule data collection visits accordingly for every home in the schedule.
- Proactively communicate with clients and coworkers regarding any issues with a home in an attempt to discover opportunities and maximize our customer service experience.
- Analyze and monitor information from the operation software of the client(s) daily.
What you bring
ms office
data entry
high school
2+ years
customer service
construction
- Minimum of two (2) years direct experience in planning and prioritizing daily schedules (or similar work)
- Excellent customer service skills via phone and email
- High School Diploma, or GED
- Professional written and verbal communication skills both internal and external
- Accountability - Demonstrates a sense of responsibility and urgency for completing tasks; works independently with little to no supervision
- Communication - Excellent written and verbal skills, ability to uphold great rapport with both internal and external customers, escalates issues appropriately and professionally
- Minimum of three (3) years general office experience
- Teamwork - Works well with others, offers assistance, and collaborates
- Proven experience in data entry
- Time Management – Ability to manage and prioritize multiple projects and deadlines
- General construction knowledge a plus
- Flexibility - Ability to work around unexpected changes, open to new and alternate ideas, and remain efficient and professional under pressure
- Above-average knowledge of word processing tools, spreadsheets such as MS Office, Word, Excel. Knowledge of construction management and contractor scheduling software a plus
- Excellent attention to detail is a must
- Above-average typing skills (50-60 WPM)
- Ability to perform data entry in multiple forms of software, manage multiple transactions a day and think quickly to provide real-time solutions to issues as they arise
- Health savings account
- 401(k) matching
- Health insurance
- Life insurance
- Employee assistance program
- Vision insurance
- Referral program
- Paid time off
- Dental insurance
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Over 28 States
National Presence
Operates in over 28 states from its headquarters, showcasing broad national reach.
#2993 Growth
Inc. 5000 Ranking
Ranked #2993 on the 2024 Inc. 5000 list with 167% three-year growth, highlighting strong financial performance.
One in Seven Homes
Market Impact
Touched one in seven new homes in the U.S., demonstrating significant market influence.
- Began as DPIS Builder Services and evolved into a national leader in residential engineering and inspections.
- Privately held and backed by Saw Mill Capital since a 2019 buyout, with organic growth and nine acquisitions.
- Offers specialized services including HERS testing, ENERGY STAR ratings, structural and MEP engineering, HVAC design, forensic inspections, and risk management.
- Typical projects involve large-scale new home builds—ranging from hundreds to thousands of units—focusing on compliance and quality assurance.
- Also conducts forensic engineering and provides tax-credit consulting alongside core inspection services.
- Innovative problem-solving and creating value
- Collaboration and trust within teams and with clients
- Integrity and professionalism in all interactions
- Commitment to excellence in service and solutions
- Customer-centric approach focusing on delivering results
2040 Target
Net Zero Ambition
Striving to achieve net zero emissions by 2040.
- Committed to reducing its environmental footprint and contributing to sustainability.
- Prioritizes energy efficiency and waste reduction in its operations.
- Continuously works to minimize the carbon impact of its services and solutions.
- values a diverse and inclusive workforce as a cornerstone of its success.
- promotes equal opportunities for all employees, with a focus on fostering an inclusive work environment.
- is committed to tracking and reporting diversity metrics within its organization.
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