Assist with the preparation of product support content for field use
Get involved in research about new control systems and digital solutions
Provide remote technical support to TKE field technicians across Europe, with occasional travel to give on-site support when required
Deliver training courses to field engineers from across Europe
Undertake training as necessary to be at the forefront of industry and technological developments
Assist in the development of training simulators and product test rigs
Requirements
field support
sme
microsoft office
nvq3
french
problem solving
Proven experience working as a field support engineer
A subject matter expert in one or more our major competitors’ product lines
It is desirable if you have language skills, especially in French (Italian or German can be also considered)
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Excellent communication skills: verbal, telephone and written
Confident in using your own initiative and proactive thinking outside of the box
NVQ3 (or similar) qualification an advantage
Demonstrated exceptional customer service and problem-solving skills
An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for on-going incidents
Positive attitude, capable of working under pressure as part of a team
Benefits
Attractive company pension scheme
Competitive salary paid on a monthly basis
Employee Assistance Programme
Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
Subsidised gym membership
34 days holiday, inclusive of bank holidays
Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
Long Service award scheme, with holiday benefits
Free access to premium health and wellbeing apps
Industry-leading enhanced maternity and paternity provision
Life Assurance Scheme - 4x annual salary
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
Information not given or found
Company
Overview
Founded with a passion for transforming vertical transportation, the company has grown into a global leader in the elevator and escalator industry.
Providing cutting-edge mobility solutions, they offer a wide range of elevators, escalators, and moving walks designed for both modern and historical buildings.
With a strong presence in more than 100 countries, their reach is global, yet their approach remains focused on local expertise and customer satisfaction.
Typical projects include high-rise residential buildings, commercial skyscrapers, and busy transportation hubs like airports and train stations.
The company is renowned for its innovative designs, sustainability initiatives, and advanced safety features, setting new industry standards.
A standout project involved retrofitting historic buildings with state-of-the-art elevator systems that blend seamlessly with classical architecture.
The company continuously invests in digitalization and smart technologies, delivering next-generation solutions for efficient, reliable mobility.
Culture + Values
Be an entrepreneur
Be honest and transparent
Create an environment where future generations want to work
Keep our people safe
Make life easier for our customers
Think for the whole
Safety comes first
Collaborative, appreciation, growth and entrepreneurship