Deficiency Coordinator
Sciens Building Solutions
Estimate and proposal fire alarm/sprinkler/security repairs, coordinating customers and service.
8 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Allentown, PA
Field
Company Size
1,800 Employees
Service Specialisms
Building Solutions
Project Management
Consulting
Technical Services
Design
Sector Specialisms
Commercial
Industrial
Fire Protection
Security Systems
Life Safety
Communication Systems
Electrical Systems
Audio Visual
Role
What you would be doing
repair estimates
proposal generation
inspection reports
repair scheduling
deficiency tracking
customer coordination
- Gain commitment from the customer over the phone and/or email. Coordinate with the service department on scheduling of repairs.
- Provide written notice to customers who elect not to perform repairs.
- Provide customers with recommendations and communicate system integrity issues that require urgent repair.
- Develop relationships with field inspectors and obtain copies of inspection reports for timely evaluation and quoting.
- Be a customer advocate and ensure all customer expectations are exceeded.
- Interface effectively with the service department to ensure timely scheduling of repairs.
- Coordinate with customers to facilitate timely repair of deficiences
- Generate system repair estimates and proposals in a timely manner upon the completion of inspections.
- Engage with service managers and other sales representatives as required based on size and scope of repairs.
- Develop positive ongoing relationships with customers and understand the customers buying process.
- Track deficiency quotations by customer and dollar amount.
- Deliver sales to an assigned quota.
What you bring
fire alarm
sprinkler
security
bachelor's
computer skills
negotiation
- Fire Alarm, Sprinkler or Security industry knowledge a plus.
- Bachelor’s degree preferred. Candidates with a combination of education and experience will be considered.
- Organized and processed oriented.
- Effective communication skills and ability to present before broad audiences.
- Strong computer skills
- Strong negotiation skills and competitive spirit.
- Over the counter sales or customer service experience.
- Comfortable with proactively reaching out to customers and solving problems.
- Tuition reimbursement.
- Competitive salary based on qualifications.
- Life insurance.
- Company cell phone and laptop.
- Professional career development opportunities.
- Short term and long-term disability.
- Paid time off plan and holidays.
- Commission Incentive Plan
- Medical, dental, and vision plans with options.
- 401(k) matching.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Over 26 Acquisitions
Market Expansion
The company has completed over 26 acquisitions across the U.S. to fuel its growth strategy.
1,800+ Experts
Technical Excellence
A team of over 1,800 experts, including highly skilled technicians, drives project success.
750+ Certified Technicians
Skill and Competence
A workforce of 750+ certified technicians ensures high-quality installations and services.
- Founded from the Latin ‘Sciens’ for ‘knowledgeable and skilled,’ it has built thousands of critical systems nationwide.
- Backed by The Carlyle Group and headquartered in San Francisco, it pursues aggressive growth via acquisitions across the U.S.
- Known for self‑performing comprehensive Sciens Service Suite installations—from design through maintenance.
- Distinctive in combining local company culture with national scale to deliver sophisticated life‑safety solutions.
- Integrates clean agent fire suppression along with electrical, security, and communication systems under one roof.
- No official culture or values statements publicly available.
- No publicly stated environmental or sustainability strategy, net zero target, goals or results.
- No publicly stated DEI strategy, outcomes or gender statistics.
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