Tech Support Advisor (Water Quality)

Description

• Maintain knowledge of factory processes, tools, materials, and equipment.
• Collaborate with customer service and technical support teams within Watts.
• Provide troubleshooting support for conditioning and filtration products across multiple sales channels.
• Be a subject matter expert, offering product recommendations and support to both internal and external customers.
• Assist customers with the installation and setup of residential and commercial equipment.
• Use CRM and other software tools to document and manage customer needs and concerns.
• Maintain productive and collaborative relationships with other Watts employees.
• Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally.
• Participate in continuous improvement initiatives to enhance products and processes.
• Enter customer orders, process warranty replacements, and provide post-sales order management support.

Requirements

• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
• Ability to remain seated at a desk or workstation for extended periods.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• Master Water Specialist certification is highly desirable.
• Technical and mechanical experience with resolving product performance issues.
• Punctuality and dependability.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• An associate degree or higher is preferred.
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Experience with residential and commercial water filtration and conditioning systems is required.
• Demonstrate respect for coworkers and uphold Watts' business philosophy.

Benefits

• Family building benefits, including paid maternity/paternity leave
• Comprehensive medical and dental coverage, retirement benefits
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Competitive compensation based on your skills, qualifications and experience
• Additional perks such as fitness reimbursements and employee discount programs

Training + Development

Interview process

Visa Sponsorship

Security clearance