Employee Relations Advisor- 9 month Contract

Company logo
Utility Warehouse
Multi-utility provider offering bundled energy, telecoms, broadband, mobile, cashback & insurance.
HR advisor delivering employee relations, case management & people solutions to operations.
2 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Contractor
London, England, United Kingdom
Hybrid
Company Size
2,500 Employees
Service Specialisms
Software Engineering
Infrastructure Engineering
Data Analytics
Test Management
Legal Counsel
Customer Experience
Sales
Digital Design
Sector Specialisms
Energy
Infrastructure
Buildings
Residential
Commercial
Industrial
Water Resources
Heavy Civil
Role
What you would be doing
performance management
hr advice
case management
compliance programs
survey analysis
leadership coaching

You'll be joining a close-knit team of People professionals. Your closest colleagues will be fellow People Solutions Advisors but you will also work across the wider people team to provide joined up solutions. Your role will require close collaboration with key Operational People Leaders to provide advise, coaching and guidance across a range of employee relations and people queries.

This is an exciting opportunity to join our People Team as a People Solutions Advisor, working across our Operations teams to deliver impactful people initiatives. You’ll work on a variety of projects, manage employee relations cases and support people development and wellbeing, playing a key role in shaping leaders, teams, and the wider business.

  • Deliver proactive performance management support by ensuring leaders understand our UW policies and frameworks, applying consistent approaches to driving team performance.
  • Deliver activities that engage and retain outstanding teams by providing HR advice, case management and change support, building strong relationships with leaders, managers and the wider people team to deliver high-quality people solutions.
  • Design and deliver initiatives to enhance the people experience, including reducing attrition, embedding new policies and partnering with belonging groups to translate insights into improved practices and leader development.
  • Lead ER case management, ensuring timely actions, clear manager responsibilities and compliance across hearings, investigations and appeals, while advising on risk and maintaining best practice.
  • Enable leaders to confidently manage conduct, absence and performance issues by coaching for development, providing tailored support and empowering them to make decisions and role model our DNA.
  • Deliver people compliance and change programmes, collaborating closely with the wider People team and People Business Partners on project planning and execution, ensuring initiatives align to business objectives.
  • Manage cyclical activities such as culture temperature checks and engagement surveys, helping people leaders interpret results and take meaningful action that builds trust, inclusivity and performance.
  • Analyse ER data and trends to identify themes, knowledge gaps and recommend targeted actions to continuously improve people experiences, processes and interactions.
What you bring
hr experience
cipd
employee relations
uk legislation
problem solving
inclusion

We're looking for an experienced HR professional to join our busy People Solutions team to partner closely with Operational Managers, providing HR and Employee Relations advice and support. To be successful in this role you will need a strong understanding of UK employment legislation and experience of providing HR and Employee Relations advice.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.

  • Previous experience in a HR or People team role, and/or strong team management experience with a genuine passion for moving your career into HR
  • A CIPD or HR qualification is beneficial but not essential
  • Experience providing advisory support to People leaders and delivering change projects
  • Understands and acts with inclusion and diversity principles at the forefront
  • Attention to detail and ability to use data to inform insights
  • Proven ability to build strong and trusted relationships across all levels
  • Solid understanding of people processes, employee relations and employment law, with the ability to interpret and apply policies clearly for leaders and employees
  • Strong problem-solving skills and the ability to think creatively to find practical solutions
Benefits

This is a 9 month fixed-term contract with an immediate start. The office base will be 1-2 days per week in Colindale, NW London with occasional travel into central London.

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

  • An industry benchmarked salary. We’ll share it during your first conversation.
  • Family-friendly policies, designed to help you and your family thrive.
  • Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
  • Hybrid working, with 1-2 days in the office each week. (We’re definitely open to discussing flexible working arrangements)
  • Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP. Our wellbeing app Unmind supports your mental health.
  • A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
Training + Development
Information not given or found
Company
Overview
37,000 Distributors
Independent Distributors
Operates through a network of 37,000 independent distributors using a word-of-mouth, multi-level marketing model.
770,000 Accounts
Customer Acquisition
Acquired 770,000 energy customer accounts from npower in 2013, solidifying its position as a major independent supplier.
1 Million Accounts
Global Customer Base
Supplies approximately 1 million customer accounts globally across utilities and telecom services.
£3 Billion Revenue
Parent Company Revenue
Financially backed by parent company Telecom Plus, which generates over £3 billion in annual revenue.
  • Grew from energy and communications into broadband, mobile, insurance and cashback offerings.
  • Runs projects bundling home services to simplify bills and save customers time and money.
  • Distinctive for its MLM‑style partner network, remote work infrastructure and bundled services model.
  • Unusual fact: no shops or TV ads—growth relies entirely on distributors and partner referrals.
Culture + Values
  • Celebrating collaboration and teamwork across the business
  • Leave corporate jargon at the door and bring your authentic self
  • Maintaining a welcoming, down-to-earth environment despite FTSE 250 status
  • Inclusive environment where individuals feel valued and respected
  • Strong support structures, training, and career development
  • Genuine commitment to making a difference for members and Partners
Environment + Sustainability
100% Renewable
Electricity Supply
Provides clean energy via Fixed Green Tariff.
100% Renewable
Energy Achieved
Reached 100% renewable energy supply.
100k Trees
CO2 Absorption
Trees planted to offset carbon emissions.
5M LED Bulbs
Energy Savings
Installed to reduce energy use and costs.
  • Smart meter installation covering 64% of customers (March 2022), saving ~24,960 tonnes COâ‚‚/year
  • Net-zero target: 2050, with formal net-zero transition plan in 2023 report
  • Developed science-based targets and first transition plan (2023)
  • Employee-funded £5 million Hardship Fund supporting vulnerable customers and sustainability efforts
Inclusion & Diversity
39 Score
Employee Net Promoter Score
The Employee Net Promoter Score improved significantly from -3 to +39, reflecting enhanced employee satisfaction.
2023
ESG Report
A formal commitment to a diverse and inclusive workforce was highlighted in the 2023 ESG report.
£400
Cost-of-Living Boost
Two cost-of-living boosts of £400 each were provided to employees, along with a 10.1% inflation-linked pay rise.
  • Scaled partnership with Citizens Advice Plymouth to support vulnerable customers
  • Launched new learning platform and supplier Code of Conduct to support inclusion and development
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