Connection Coordinator

Overview

Manage end-to-end customer connections, quotations, scheduling, and compliance.

Key Responsibilities

• work management
• scheduling
• network checks
• street permits
• compliance
• customer reporting

Tasks

-Take payment from customer for their project, either over the phone, or provide them with the details of alternative methods to pay. ie BACS transfer -Raise, issue and manage customer's quotations -Operate work management tools (SAP , MRS and SAP CRM) and PC systems to help plan, issuing and completion of work -Resolve and act as the sole contact for all customers issues or complaints that fall within the customers project -Communicate with other Directorates when working at the Regional Office. -Schedule and monitor all works into weekly programmes -Report and have constant customer communication, including proactive contact with updates, clear correspondence with information about their project, and ensuring the customer is informed and happy with the timelines and the work to be completed -To safely schedule staff (direct and contractors) for the region. -Work with other staff and other teams within UK Power Networks and external partners. -To assist with any compliance or UAT projects. -Communicate with both operatives and contractors on any site issues to ensure customer works are delivered. -Complete network checks and examine network records to ensure accuracy of quote and design they provide -Monitor all works in the weekly programmes to ensure full utilisation of the resources and updating of scheduling tools -Ensure that all tasks are completed within the regulator defined time lines, of ATTQ & ATTC, and there are no Guaranteed Standards of Performance failures within their area. -Raise Purchase orders where required. -Show a clear commitment to ensuring customer works are completed on the agreed date, and to the expected standard -Raise work packs that are fit for purpose and include utility drawings -Take ownership of and support in the investigation of customer complaints. -Ensure compliance is at the core of all tasks completed -Receive and process the customer's initial enquiry. -Accountable for the BMoCS scores achieved on their projects. -Raise and provide our customer with MPAN numbers -To assist the management team in the progression of the team and department, through other projects/ tasks that benefit the wider Connection services team. This may include financial, business process, regulatory or compliance activities -Take ownership for the entirety of the customers' journey, being the customers' sole contact with UKPN throughout the end-to-end process. -Raise street works permits through liaison with local authorities, and order any traffic management that is required to complete the job. -Have sole responsibility of managing all street works permits for your customers, including liaison with local authorities, TM companies, excavation manager and -To work as a team with area Work planners, Field staff supervisors and Field Engineers to ensure staff are scheduled and utilised. -Ensure all compliance activities are complete -Record and co-ordinate Electricity Guaranteed Standards and GSOP Standards. -Take and resolve telephone queries from internal and external customers. -Communicate with contactors to ensure compliance with NRSWA.

Requirements

• teamwork
• c&g 2339
• customer service
• gcse
• pc literacy
• problem solving

What You Bring

-Team working – The ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team. -Minimum of a C&G 2339 but not essential. -Contributing to the BMoCS score for the area, therefore essential that the highest levels of customer service are offered. -Educated to GCSE level or equivalent -Good level PC literacy and use a variety of systems with fast and accurate keyboard skills. -And problem resolution. -Good telephone skills.

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Benefits

-Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) -Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes -Reservist Leave – Additional 18 days full pay and 22 unpaid -Discounted gym membership -Occupational Health support -25 Days Annual Leave plus bank holidays. -Tenancy Loan Deposit Scheme, Season Ticket Loan -Flexible attitude to work and working hours. -Switched On – scheme providing discount on hundreds of retailers' products -Employee Assistance Programme

About Uk Power Networks

-It has built resilience through landmark innovation—funded by Ofgem—for projects like Low Carbon London and Flexible Plug & Play, pioneering smart grid integration. -The company architected and maintains private networks serving Heathrow, Stansted, London Underground and Canary Wharf, showcasing its aptitude in high-stakes infrastructure. -Its rollout of pole-support trusses and smart connection portals highlights a knack for clever engineering that minimizes disruption while boosting reliability. -From carrying legacy cables to orchestrating EV infrastructure and hydrogen experimentation, its story is one of transforming traditional power delivery for modern demands.

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