Operations Supervisor

Description

• Stays aware of safety requirements and works in an accident-free manner.
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Ensures proper procedures are followed concerning guest' safety & security
• Responsible for continuous training/personal development, relating professional hospitality, technical skills and proactive approaches to solve guests or hotel concerns
• Develops added-value customer service programs
• Helps to maintain an organized work environment
• Maintains guest service as the driving philosophy of the hotel
• Ensures all front desk shifts and night audit shifts are filled
• Produces accurate financial reports on time
• Settles all credit card, guest, and accounts receivable credit disputes
• Ensures front desk supplies are fully stocked
• Assists the Assistant General Manager and GM in recognizing and correcting potential safety hazards (broken doors, fire hazards, etc.)
• Ensures all call backs are being performed
• Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities, computer systems, etc.
• Acts as manager on duty for hotel and helps manage front desk operations
• Ensures front desk staff is trained in and follows financial control procedures for cash, voucher, inventories and receivables
• Keeps open communication with the Assistant General Manager and General Manager
• Ensures all shift checklists are completed
• Assists in keeping all areas of the hotel clean
• Empowers front desk staff to deliver guest service by encouraging and rewarding responsive guest assistance

Requirements

• Understands, follows, and assists with policies and procedures for the hotel’s key control system
• Previous experience directly related to the above food and beverage responsibilities.
• Maintains a professional appearance and demeanor in all situations dealing with fellow employees, guests and clients.
• Is punctual for all shifts and meetings
• Operations Supervisor should remain highly visible and readily available for guest or employee assistance at all times
• Personally demonstrates a commitment to guest service responding promptly to guests’ needs
• Manages time effectively to accomplish all desired tasks, duties, and action plans
• Demonstrates self-confidence, energy and enthusiasm
• Meets or exceeds hotel guest satisfaction measures. (GSS Scores)

Benefits

• Job can entail working nights, weekends, overnight shifts & holidays
• Wellness resources
• Vision insurance
• 401(k) matching
• Paid time off
• Dental insurance
• Employee discounts

Training + Development

Interview process

Visa Sponsorship

Security clearance