Deliver world-class customer experience
Quickly assess the situation.
Service Excellence & Process Adherence: Focus on resolving service-related concerns while adhering to company policies, ensuring a seamless and efficient resolution process.
Addressing inquiries and resolving issues within specific timeline
Customer-Centric Service: Deliver world-class customer support by effectively addressing inquiries and resolving issues via phone, email, and live chat, ensuring a superior customer experience.
Problem-Solving & Decision-Making: Quickly assess situations, take prompt decisions, and follow established procedures to provide the best possible solutions to customers.
Communication & Collaboration: Maintain strong call-handling skills, report updates to stakeholders, and work effectively both independently and within a team environment.
Should have the experience with higher ticket size (e.g - 10Lakh - 20Lakh)
Team Handling
Min. 3 years Experience in Sales field (i.e Banking Sector, Insurance, Automobiles, Real estate etc)
3 years of experience in rejection handling (Sales is a plus)
Should be able to handle 100 to 150 calls a day (Outbound Calls)
Communication and Listening Skills. – Hindi Language (English is a Plus)
Should have good knowledge of Call handling
Benefits> Bonus /Incentives.
> Free and confidential counseling supported by our Learning and Development Training programs.
> Your salary will be credited to your account.
> Competitive base salaries.
Training + Development