Description

• Content Development: Researching, gathering, and organizing information from subject matter experts to create accurate and comprehensive technical documentation.
• Document Accessibility: Ensuring that technical documentation is easily accessible to users by organizing and maintaining a centralized repository or knowledge base.
• Collaboration: Collaborating with cross-functional teams, such as developers, engineers, and product managers, to gather information and ensure that documentation meets the needs of the target audience.
• Document Maintenance: Updating and revising existing documentation to reflect changes in products, processes, or industry standards. This involves working closely with subject matter experts to ensure the accuracy and relevance of the information.
• Document Review and Editing: Reviewing and editing technical documents for clarity, accuracy, and consistency. This includes checking for grammar, spelling, and formatting errors.
• Documentation Standards: Following established documentation standards and style guides to maintain consistency and ensure a unified voice across all technical documentation. Suggest ideas for improving standard templates, processes and best practices by fostering a continual service improvement mindset. Introduce and/or leverage internal secure GPT services where possible.
• Document Creation: Creating user manuals, installation guides, technical specifications, and other documentation to support the use and understanding of technical products and processes.

Requirements

• Excellent writing, editing, and proofreading skills with a keen eye for detail.
• Proven experience using Confluence for documentation management and content creation.
• User-focused mindset: A user-focused mindset and the ability to understand the needs and perspectives of the target audience.
• Ability to quickly grasp complex technical concepts and explain them clearly to various audiences.
• Research skills: Must be skilled in conducting research and gathering information from subject matter experts to ensure accuracy in their documentation.
• Time management skills: Must be able to manage time effectively to meet project deadlines and deliver documentation within specified timelines.
• Editing and proofreading skills: Strong editing and proofreading skills to ensure clarity and correctness in their documentation.
• Strong writing skills: Must have excellent written communication skills to effectively convey complex information in a clear and concise manner.
• Technical knowledge: A solid understanding of technical concepts and the ability to quickly grasp and explain technical information is essential for this role.
• Experience creating visual aids and diagrams using tools like LucidChart.
• Education: Bachelor's degree in Technical Writing, English, Computer Science, or a related field.
• Strong understanding of IT infrastructure concepts, including networking, servers, cloud computing, and cybersecurity.
• Proficiency in using documentation tools and software, Google preferred.
• Attention to detail: Attention to detail is crucial to ensure accuracy, consistency, and adherence to style guidelines in their writing.
• 3+ years of experience as a technical writer, preferably in IT infrastructure or related fields.
• Collaboration skills: Ability to collaborate effectively when working closely with cross-functional teams, such as engineers, designers, and product managers.

Benefits

• Hybrid work environment; three days in designated office required.

Training + Development

Interview process

Visa Sponsorship

Security clearance