Customer Support Technician

Description

• Providing training to customers mostly using teleconferencing, sometimes on site or in our facility
• Assisting customers with technical queries and fault reports by phone, email and through a helpdesk ticket system
• Assisting with fault diagnosis and contributing to fault reduction
• Collaborating with experts dedicated to innovation and excellence in a dynamic environment.
• Clarifying customer technical requirements ahead of new project installations and briefing the production team
• Supporting customers during project installation
• Attending site when required to support customer installations or investigate reported faults
• Setting up monitoring diagrams, users, alerts and calculations
• Managing the return and replacement of faulty equipment in conjunction with the Aftersales team

Requirements

• A team player willing and able to collaborate actively and effectively with colleagues, gaining respect from those around them
• Strong analytical skills and close attention to detail with good decision making and technical problem solving abilities
• A strong communicator at all levels, with excellent interpersonal, verbal and written communication skills
• Self-motivated with a proven ability to perform under pressure
• A flexible, well organised approach with the ability to multi-task and work to varying priorities and deadlines to meet the needs of the business
• Demonstrable experience of customer service in an engineering or technical environment
• A background and experience in Data Analysis, Geotechnical, Surveying and/or IM would be beneficial for this role
• Good ability with Excel, and other Office apps
• Excellent customer relations skills
• Fluent in English
• Multi-lingual and advantage; fluent in English and/or Spanish as an additional language

Benefits

• Joining a rapidly expanding company offering long-term development and success opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance