Provides direct support to Meter Operations Center (MOC) in troubleshooting and resolving AMI network system alerts, major communications and/or power outages, meter diagnostic, and/or meter connectivity issues, assisting with interval data validations, troubleshooting read estimations and meter data downloads, and coordinating and assisting technician field personnel to resolve and correct as necessary.
Develops engineering processes and testing procedures impacted or driven by changes in metering configurations and firmware, AMI head end application releases, newly discovered hardware and/or firmware defects, field investigations, etc. This includes planning and executing network firmware upgrades, and developing targeted network optimization plans for service areas with fluctuating performance levels.
Provides direct assistance to meter shop personnel in programming, testing, installation, and troubleshooting of various meters, metering software, and metering instrument transformers. This includes setting up correct meter configurations and applicable test procedures for test equipment, analyzing customer installation specific diagnostic data, and recommending corrections as needed.
Directs and/or supports the activities of others in the department, as they perform various activities including installation or checkout of new metering and AMI network equipment, meter programming, AMI network equipment configuration, troubleshooting, testing, etc.
Serve as a technical resource for AMI network equipment and meters. Supports overall AMI operating functions with engineering analysis, troubleshooting, methodical problem identification and resolution activities. This includes ensuring timely installation of field equipment, AMI network optimization, system security verification and any relevant system upgrade analysis.
Provides direct assistance to the Transmission, Electric Distribution, and Generation engineering and operations groups in developing and implementing project specific metering requirements and site configurations. This includes reviewing and approving proposed metering components and site design, configuring correct meter and transformer setup, assisting with testing and checkout of meter data points transmitted to responsible control centers, SCADA/RTU equipment, and third-party interconnecting utilities’ systems, and troubleshooting any issues or directing changes as needed.
Assists other departments regarding customer service related issues, regulatory data requests, and operational standard and reliability inquiries.
Plans and controls all activities so as to provide an accident-free and safe work place and conducts work activities with regard to environmental rules and regulations in accordance with established Company policies.
Examines and develops metering and AMI network equipment specifications, maintains standards, and supports the Company in evaluation, procurement and forecasting of new meters, instrument transformers, and new AMI network equipment.
Requirements
emeter
siemens energyip
radian
wattnet plus
landis+gyr
sap
Serves as a technical resource in administration and/or operation of Meter Data Management system (e.g., eMeter/Siemens EnergyIP), Meter Asset Management system (e.g., Radian/WECO WattNet Plus), AMI head end system (e.g., Landis+Gyr Command Center), AMI network monitoring, diagnostic and field troubleshooting tools. Strives to become proficient in SAP customer information and billing system.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded in 1920
Year of Incorporation
The company was established in 1920 as Pennsylvania Power & Light, marking the beginning of its journey in the energy sector.
$14 billion invested
Infrastructure Investment
Over recent years, the company has invested over $14 billion to modernize its grid and strengthen infrastructure.
$7–8 billion annual revenue
Financial Performance
The company generates approximately $7–8 billion in annual revenue, reflecting its position as a large-cap utility provider.
50 J.D. Power awards
Customer Satisfaction Recognition
Its grid modernization efforts have earned national recognition, including over 50 J.D. Power awards for customer satisfaction.
Headquartered in Allentown, Pennsylvania, it operates across Pennsylvania, Kentucky, Virginia, and Rhode Island.
Structured into three regulated segments—Kentucky, Pennsylvania, and Rhode Island—it delivers both electricity and natural gas.
Over recent years, it has invested more than $14 billion (up to $20 billion by 2028) to modernize its grid and strengthen infrastructure.
Typical projects include transmission upgrades, smart-grid technology deployment, and large-scale infrastructure resilience enhancements.
Its grid modernization efforts have earned national recognition, including over 50 J.D. Power awards for customer satisfaction.
Notably, after spinning off non-regulated generation in 2015 and selling UK operations in 2021, it refocused on U.S. utilities and acquired Rhode Island Energy in 2022.
Culture + Values
Safety and Health: We do not compromise on safety and health.
Customer Focus: We deliver customer service that is second to none.
Diversity, Equity and Inclusion: We value each other and appreciate our differences.
Performance Excellence and Innovation: We get the job done right, and we are always improving.
Integrity and Openness: We do the right thing.
Corporate Citizenship: We are environmentally conscious and invested in the communities we serve.
Environment + Sustainability
Net-zero by 2050
Carbon Emissions Target
Aiming to achieve net-zero carbon emissions by 2050 through comprehensive sustainability strategies.
70% and 80% Reduction
CO2 and GHG Emissions Targets
Reduction targets for CO2 and other greenhouse gases, with 70% by 2035 and 80% by 2040 from 2010 levels.
$20B Investment
Infrastructure Modernization
Invested $20 billion over the last decade to modernize transmission and distribution infrastructure in Pennsylvania and Kentucky.
$2.4B Improvements
Infrastructure Completed 2023
Completed $2.4 billion in infrastructure improvements in 2023, on time and within budget.
Engaged in over 150 active R&D projects.
Generated $75 million in O&M savings in 2023 through technology and transformation initiatives.
Expanded use of smart grids, automation, data analytics, and AI.
Donated over $13.6 million to community improvement initiatives in 2023.
Achieved top-quartile reliability across utilities and best-in-nation generation reliability in Kentucky.
Discloses via CDP, EEI‑AGA and aligns with GRI, SASB and TCFD frameworks.
Inclusion & Diversity
Top 1 utility
ESG & workforce diversity ranking
Recognized as the top utility company by DiversityInc for its commitment to ESG and workforce diversity.
100% DEI score
Disability Equality Index
Received a perfect score on the Disability Equality Index (DEI) in 2019 and annually since 2018, earning recognition as a Best Place to Work for disability inclusion.
100+ students supported
Day-in-the-Life program
Hosts an annual program providing real-world work experience for college students on the autism spectrum and other disabilities.
Annual conference held
Diverse business partnerships
Organizes an annual supplier diversity conference focused on expanding opportunities for diverse business partnerships.
Company-wide DEI strategy focused on workforce development, inclusive culture, community support, customer engagement, and diverse supplier partnerships.
16 employee-led resource groups fostering professional development and cultural awareness.
Active REACH employee resource group addressing the needs and well-being of employees with disabilities.
Mentorship opportunities through Disability:IN’s NexGen Leaders program.