Service Engineer II

Description

• Lead and support root cause analysis and corrective actions using the 8D RCA process.
• Analyze fleet operating data and communicate findings to improve design and reliability.
• Prepare work instructions and recommend process improvements for inspections and service tasks.
• Ensure products meet internal and customer requirements.
• Perform peer reviews of engineering deliverables (e.g., NCRs, ESRs, outage reports).
• Provide technical support for field inspections and issue resolution on gas turbines, steam turbines, generators, and auxiliary equipment with minimal supervision.
• Utilize service support systems (Windchill, NCR, ESSR, etc.) for issue resolution and documentation.
• Review field measurements against manufacturing drawings; recommend corrective actions such as welding, clearance adjustments, and assembly procedures.
• Suggest product and service improvements to enhance customer satisfaction.
• Support outage planning, service product development, and participate in field outages to document conditions and resolve non-conformances.
• Ensure compliance with safety procedures and ISO 9001 standards; report unsafe conditions and support audits.
• Apply knowledge of turbine configurations, reference drawings, and specifications to support service activities.

Requirements

• Knowledge of gas turbine engineering including overall turbine configuration, gas turbine configuration, and properties of materials commonly used in turbines, and geometric dimensioning and tolerancing per ASME Y14.5.
• Advanced personal computer skills including MS Office (Word, Excel, Outlook, PowerPoint, Project), OSIsoft PI, Sharepoint, etc. Preferred including: PTC Suite (Creo, Windchill, Matlab), Computer programming (Python, VBA, C++), other CAD software (Solidworks, AutoCAD), etc.
• Ability to make judgment decisions based on specifications or technical requirements.
• BS degree in Mechanical or Aerospace Engineering from an accredited college or university; and course work in the major field being associated with turbo-machinery.
• Ability to perform necessary calculations to satisfy job requirements.
• Minimum of 3 years of experience in an engineering design or service-related experience is required, or a minimum of 12 years of directly related engineering work experience may be substituted for the degree requirement (some work credit may be given for MS or PhD degrees based on the relevancy of course and related project experience).
• Ability to read and interpret documents such as industry reports and technical journals. Ability to write technical reports and correspondence including customer reports. Ability to effectively present information in one-on-one, small group, and large group situations to customers, clients, vendors and other employees of the organization.

Benefits

• Great working environment and culture.
• Excellent development programs and advancement opportunities.
• Excellent Benefits (Medical, Dental, Vision & 401K Matching).
• Paid vacation, sick time, and holidays.
• Tuition reimbursement and on-the-job training.
• Employee Appreciation Programs and Event.

Training + Development

Interview process

Visa Sponsorship

Security clearance