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Director of Digital Workplace
Daikin Applied Americas
Leadership role in digital workplace strategy, user experience optimization, IT service desk operations, technology management, and global vendor management.
16d ago
£113,000 - £188,000
Expert & Leadership (13+ years)
Full Time
Plymouth, England, United Kingdom
Office Full-Time
Company Size
4,156 Employees
Service Specialisms
Engineering
Technical Services
Design
Project Management
Turnkey
Sector Specialisms
Commercial Buildings
Multi-family Housing
Data Centers
Institutional Facilities
Industrial
Energy
Infrastructure
Residential
Role
What you would be doing
av support
digital strategy
client support team
user experience
incident management
technology management
- Global audio video & event Support: Manage all Audio-Visual (AV) systems and services for global meetings, conferences and events, ensuring seamless collaboration experiences across the organization
- Digital Workplace Strategy: Develop and implement a comprehensive digital workplace strategy and roadmap that supports the organization's goals and enhances employee productivity and engagement
- On-site leadership and managing the client support team spanning across our global corporate, manufacturing locations, sales and services offices and operations footprint
- User Experience: Ensure a seamless and efficient user experience by optimizing digital tools and platforms for ease of use and accessibility
- Incident and service request management: Manage and resolve incidents and service requests within agreed service levels, ensuring minimal disruption to business operations
- Set and execute strategies to achieve exceptional user experience, emphasizing innovation, automation, self-service, “shift left”, continual improvement, and lean operational practices
- System Maintenance: Perform system updates, configurations, and maintenance tasks to ensure optimal performance of IT infrastructure
- IT Service Desk Operations & Strategy: Oversight of the day-to-day operations of an Enterprise Service Desk Team supporting over 5000+ users
- Vendor Management: Manage relationships with external vendors, managed services to ensure the delivery of high-quality and cost-effective digital workplace solutions
- Overseeing the design, implementation, and management of the digital workplace infrastructure including corporate device provisioning, BYOD, manufacturing devices
- Technology Management: Oversee the selection, deployment, and management of digital workplace technologies, including Mobile Device management, collaboration tools, communication platforms, and productivity software
- Team Management: Manage, mentor, and develop the team, providing guidance and support to help them achieve their objectives
- Develop shift-left strategies, empowering the service desk and incident management team to handle more complex support cases, reducing dependency on L3 teams
- Technical Support: Handle escalated technical issues from service desk and level 1 support, providing in-depth troubleshooting and resolution
What you bring
dex
dux
problem-solving
leadership
azure
m365
- Strong technical/strategic appetite to think about infrastructure as DEX, DUX and not be a legacy thinker
- Strong problem-solving and decision-making abilities
- Ability to lead, collaborate, influence, and coordinate activities in a cross functional, team-oriented environment to deliver technology applications or technical products
- Experience in managing large-scale IT infrastructure environment
- Familiarity with Agile and DevOps methodologies
- Bachelor’s degree in Computer Science, Information Technology, or related field
- Relevant professional certifications such as ITIL, or other relevant certifications
- Work visa sponsorship is not available for this position
- The ability to make an impact and shape your career with a company that is passionate about growth
- Experience: 12+ years of progressive IT infrastructure experience; both technical depth and proven leadership
- Proven process and operations mindset; establish and drive outcomes to critical SLAs, KPIs, comprehensive process and policy foundation
- Ability to take charge and orchestrate work, facilitate decisions, and collaborate with infrastructure leadership to drive the actions necessary to achieve desired results
- Experience using Digital Employee Experience (DEX) and Digital User experience (DUX) tools such as Nexthink, Systrack Riverbed, Ivanti, ControlUp etc.
- Direct experience and/or oversight across these technologies or similar: ServiceNow, Windows OS, Cisco Network, Azure Cloud, M365
- Strong leadership, customer focus and analytical skills with outstanding written and oral communication skills
- Strong customer/employee centric mindset and ability to empathize with end-user experience challenges
- Experience in budget management and financial planning
- 8+ years of dynamic IT infrastructure leadership experience, managing leaders and individual contributors across core areas of infrastructure, ideally within digital workplace, global service desk and on-site client support teams spanning production/operation sites and corporate offices
- Multiple medical insurance plan options + dental and vision insurance
- Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
- Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
- 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
- 3 weeks of paid time off for new employees + 11 company paid holidays
- Paid parental leave and tuition reimbursement after 6 months of continuous service
- Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
- Paid sick time in accordance of the federal, state and local law
- Short term and long term disability
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- work visa sponsorship is not available for this position
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Company
Overview
Founded 1933
Year Established
The company originated in 1933 as McQuay International in Minneapolis.
Acquired 2006
Acquisition Year
Transformed significantly after being acquired by Daikin Industries in 2006.
$30B Revenue
Parent Company Revenue
The global parent company generates nearly $30 billion in annual revenue.
$582M Applied Americas
Division Revenue
Applied Americas division contributes $582 million in revenue.
- Now fuels complex projects: water-cooled chillers, air-handlers, modular central plants and rooftop units across North America.
- Typical deployments include custom HVAC for data centers, sports venues, campuses and commercial towers.
- Specialisms span commercial and industrial sectors, with strong energy and infrastructure focus.
- Continues to innovate with compact chillers, heat-pump rooftop systems and intelligent equipment platforms.
- Unusual fact: it evolved from war-time radiator and compressor maker, once built bomb-release gear for WWII.
- Prioritizes meeting customer needs and delivering innovative solutions to solve their unique challenges.
- Fosters a culture of innovation, encouraging new ideas and breakthrough technologies to advance the HVAC industry.
- Strives for excellence in everything they do, ensuring quality, reliability, and operational efficiency.
- Committed to sustainability and environmental stewardship, offering products that reduce energy consumption and minimize environmental impact.
- Values teamwork and collaboration across all levels of the organization to drive mutual success.
- Maintains high ethical standards and operates with honesty and transparency in all interactions.
- Promotes a culture of respect, valuing diverse perspectives and fostering an inclusive work environment.
2050
Net Zero Target
Aim to achieve net zero carbon emissions by this year.
- Products are designed to reduce environmental impact by improving energy efficiency and reducing emissions.
- Invests in sustainable technologies, such as energy-efficient HVAC solutions, to lower carbon footprints.
- Supports net zero goals through transitioning to renewable energy sources and optimizing energy use in products.
- Focuses on reducing water consumption and implementing waste reduction initiatives across its operations.
- The company is committed to fostering an inclusive and diverse work environment, where all employees feel valued and respected.
- They support gender equality and work to increase the representation of women in leadership positions.
- The company has specific diversity goals, aiming to improve hiring practices and increase the diversity of their workforce.
- They have initiatives to support professional development and mentorship programs for underrepresented groups in the HVAC industry.
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