IT Infrastructure Lead (Network and Network Security)

The jobholder is responsible for leading Tarshid’s network and network security domain, with a primary focus on design, governance, SLA monitoring, and continuous improvement. This role ensures that the managed service partner delivers high-quality operations while maintaining alignment with business objectives, security standards, and cost efficiency. The position, most of the time, will not be directly responsible for day-to-day network operations but will oversee vendor performance, design decisions, and network-related strategic initiatives.

• Act as the primary point of contact for the managed service provider regarding network services.
• Oversee change management processes for network and security-related modifications.
• Step in to operate and troubleshoot complex enterprise network components (LAN, WAN, SD-WAN, VPN, firewalls, WAF, Proxy) when and as needed.
• Support IT leadership in budgeting, planning, and network-related investment decisions.
• Ensure compliance with organizational policies, regulatory standards, and best practices.
• Review and approve high-level network designs, architecture changes, and capacity planning.
• Collaborate with IT security, cloud, and application teams to ensure secure and efficient connectivity.
• Perform routine monitoring, troubleshooting, and incident resolution to ensure network availability and performance.
• Liaise with compliance and audit teams for network-related assessments.
• Support managed service engineers in resolving high-severity incidents and escalations.
• Validate vendor resource allocation and skills meet organizational requirements.
• Lead continuous improvement initiatives to enhance performance, resilience, and security posture.
• Define and maintain the network architecture roadmap in alignment with business and security requirements.
• Conduct regular vendor performance reviews, tracking KPIs and improvement plans.
• Validate incident root cause analysis and corrective actions from the vendor.
• Educate and enable internal stakeholders on network capabilities, security implications, and best practices.
• Ensure proper implementation of security controls and patches across network infrastructure.
• Monitor and enforce vendor SLAs, ensuring timely reporting and escalation of issues.

• Excellent communication and presentation abilities.
• 5+ years of experience on IT Network and Network Security; preferably within an Energy industry.
• Proven track record in managing outsourced IT services and vendor relationships.
• Strong knowledge of enterprise network architecture, LAN/WAN, SD-WAN, VPN, and firewall technologies.
• Analytical and problem-solving mindset.
• Strong leadership and stakeholder management skills.
• Proficiency level in English required, and fluency in Arabic is preferred
• Negotiation skills for vendor management and contract discussions.
• Experience in SLA management, change governance, and service delivery oversight.
• Understanding of cloud networking (Azure, AWS, Oracle Cloud) and hybrid connectivity models.
• Familiarity with major vendors (Cisco, Fortinet, Palo Alto, etc.) and network monitoring tools.
• Ability to conduct design reviews and ensure adherence to architectural principles.
• Expert knowledge of IT infrastructure and Security best practices, procedures, and standards

• Vacation Days
• Wellness Allowance
• Mobile Allowance
• School Assistance
• Annual Air Ticket
• VIP Medical Insurance