Branch Manager

Description

The Branch Manager is responsible for overseeing and directing the staff and daily operations of the assigned branch. This role ensures the delivery of exceptional customer service, achievement of sales and productivity goals, and the development of strong business relationships within the community. The Branch Manager has full P&L responsibility and plays a key role in driving business growth and employee development.

• Build and maintain relationships with key customers, suppliers, and community partners.
• Conduct regular staff meetings to clearly communicate goals and objectives.
• Develop and implement strategic plans to drive growth within the local market.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Collaborate with regional leadership, business development, safety, and operational teams to align branch activities with company goals.
• Ensure customer satisfaction by delivering quality service and addressing customer needs promptly.
• Promote a culture of teamwork within the branch and across the organization, leveraging internal resources to meet business objectives.
• Identify training needs and opportunities for staff development.
• Safety Focused: Adhering to safety protocols by fostering a culture that prioritizes the well-being of employees, customers, and the community.
• Create a positive, engaging workplace culture that encourages teamwork and high performance.
• Champion and coordination of the internal initiation phase of the project life cycle.
• Lead initiatives to enhance Penhall Company’s brand awareness and reputation in the community.
• Provide guidance and leadership to enable staff to meet these goals.
• Act as the face of Penhall Company in the market, engaging in community events, trade shows, and networking opportunities.
• Analyze financial performance and implement strategies to maximize profitability and cost-efficiency.
• Ensure branch operations are aligned with company financial objectives and guidelines.
• Lead, mentor, and develop employees with a focus on safety, training, skill enhancement, and career progression.
• Identify and pursue new business opportunities and partnerships to increase market share through our service, large project, and advanced services lines.
• Develop and implement plans to meet those needs.
• Commits to regular job-site visits and completes required documentation.

Requirements

• Financial Acumen: Strong understanding of P&L management, budgeting, and financial analysis to make informed decisions.
• Emotional Intelligence: High EQ with the ability to manage relationships, navigate challenges, and resolve conflicts effectively.
• At least 3-5 years of branch management experience, with at least one year as an Assistant Branch Manager preferred.
• Strong organizational skills and attention to detail.
• Proficient verbal and written communication skills.
• Ability to walk job sites when necessary.
• Proficiency in Microsoft Office Suite or related software.
• Ability to prioritize tasks and delegate as appropriate.
• Drives Vision & Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.
• Associate’s degree or equivalent industry experience required; Bachelor’s degree preferred.
• Prolonged periods of sitting at a desk and working on a computer.
• Strategic Thinking: Ability to set long-term objectives and create actionable plans for market growth.
• Exhibit strong emotional intelligence to effectively manage, motivate, and inspire the branch team.
• Must be able to lift up to 15 pounds at times.
• May be required to travel to job sites and other locations.
• Excellent sales, customer service, and interpersonal skills.
• Strong leadership and management skills.
• Full P&L responsibility, including budgeting, forecasting, and financial reporting.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance